OSU Applications

What is Software?

Software is another term for programs. Anything you "use" on your computer to accomplish a task is considered software, ranging from a word processor (for typing papers and essays), to web browsers (for surfing the web), to video games. As an associate of OregonState, you gain access to many free and discounted software suites that make like at OSU much easier.

Who can get it?

Generally OSU Students, Faculty, and Staff, are able to get this software.

What Software is Distributed with University Reduced Prices?

Information about software distributed under special license by the school's departments can be found on our University Site and Volume licenses page.

What software is available for OSU employees to use at home?

Microsoft office is available to qualified employees and Graduate Research Assistants (GRA) and Graduate Teaching Assistants (GTA). Visit the Microsoft home use web page for further information.

What about the OSU Bookstore?

The OSU Bookstore also has a selection of software for purchase.  To purchase software at the OSU Bookstore, you may need to provide proof of OSU affiliation. If you are interested in seeing their available stock, you can learn more at the OSU Bookstore site.

What software will we be using?

As a student, you will need to use a variety of software for educational purposes. Most (but not all) of the software will be provided through OSU via Citrix. Microsoft Office 365 is also availible for all current students who are enrolled in courses. 

Along with software to assist with education, we also use 'BeaverPrint' to process all of our printing done across campus. 

Note: Software should be researched before purchasing to make sure that you have the correct version, as well as the best price.

What is the MSDNAA?

The Microsoft Developers Network Academic Alliance is a licensing agreement between the College of Engineering, and the College of Business, which allows students of the these schools access to a whole range of software as a free download.

To learn about the software provided, visit the College of Engineering MSDNAA page, or the College of Business MSDNAA page. For the College of Engineering, sign in with your ENGR username and password, then click on the MSDNAA link on the left toolbar, it should be almost all the way down to the bottom.

Adobe Training



Adobe Certified Expert (ACE) allows you to demonstrate professional-level skills and gives you the tools to become an expert in leading projects from Adobe.  The Adobe Certified Associate (ACA) allows you to show proficiency in many Adobe digital communication tools.  There is an exam that goes along with these certifications that offers exam preparation. Education providers and educators can obtain licenses at cheaper costs so that they may implement it to a larger group, increase its control, and determine its success. Certiport is Adobe’s partner in ACA certifications.


How to register to become certified:


This link takes you to each Adobe certification that is offered.  If you click on each software it will tell you what product/exam type it is, the certification, role outcome, what languages are offered, and the pricing:




Pearson VUE offers online and proctored examinations for ACA and ACE certification and recertification on this link.  It allows you to schedule a time to take the test in an authorized testing center:


This site offers information on how to become a testing center.  Test centers are often businesses that provide IT technical training; but there are also centers that can focus on academic institutions, such as corporations, government, and U.S. service members:




Adobe is partnered with Knowledge Network Solutions (KNS) to offer instructor-led workshops so that you can learn how to effectively use Adobe tools in your curriculum. 

Adobe Creative Suite software allows you to utilize all K-12 subject areas as they address Common Core State Standards and the NETS-S.  The workshops are two days long, six hours per day either in video production, graphic design, or web design. 

There are also workshops for Adobe Acrobat Pro, Photoshop Elements, and Adobe Premiere Elements which are a one day course that is six hours long.  And there are other workshops for Adobe Connect and Adobe Presenter that help those looking for professional development.  Many Adobe products are up to 80% off the original retail price for students and teachers.


This link takes you to a press release on how Adobe and Knowledge Network Solutions (KNS) are working to develop the professional courses for K-12 on the use of their products. It also discusses the pricing and availability of these courses.

Lloyd Spruill, the Vice President of KNS said, “Rather than focusing on individual products, our courses integrate these tools as needed for science, technology, engineering and math related problems.”




Edexchange allows instructors to collaborate and discuss lesson plans and teaching tools. It offers resources for all Adobe classes, and you can also learn more through this link:


The link below offers three curriculums on Visual, Digital, and Video design. Alongside the curriculums offered, instructor and student materials are provided for teaching. However, an account is needed to access these materials:




Lynda provides video tutorials on all Adobe products. These tutorials are broken up by skill level, subject, and by product.  Each series of a training tutorial is given in short videos, but a single tutorial lasts between one and twelve hours.  You can find videos at this link:




Total trainging offers tutorial videos to all Adobe products for any level user and any amount of time that you wish to pay for the training. It is divided into five categories:  Print Design and Publishing, Web Design and Publishing, Multimedia and Video, Development and Programming, and Business Productivity.  The majority of the tutorials offered require purchase; however, some are free.  Those that you must purchase are priced differently though, but they’re either offered online or on DVD as well:



Products Supported by Total Training




CS3, 4, 5, 6










Photoshop Elements

Photoshop Lightroom




Adobe TV offers videos that go over topics on using different adobe products. Different “Channels” offered act as topics of focus. Each episode for a channel has individual tutorials dealing with each focus.  Adobe TV offers tutorials on Web, Print, and Graphic Design.  Below are a list of products that are available, and if you follow the link you can learn more about each product:



Adobe TV Supported Products




After Effects










Creative Suite Design Standard

Creative Suite Master Collection

Creative Suite Production Premium



Digital Publishing Suite




Edge Animate


eLearning Suite



Flash Builder

Flash Catalyst

Flash Professional

Flex SDK






Insights on Acrobat Solutions






LiveCycle Data Services


Media Server






Photoshop Elements

Photoshop Express

Photoshop Extended

Photoshop Touch


Premiere Elements

Premiere Pro







Technical Communication Suite

Touch Apps




Version Cue



As of Fall 2014, BeaverPrint was introduced as a new printing system for university students and faculty. The old printing system (as well as wireless printing) are now outdated and should be redirected to here.



How to print via the web

Note: To print via the web your file must be in PDF format, for directions on how to save your file as a pdf please reference these FAQs.

  1. Go to the BeaverPrint website
    Initial Steps 
  2. Click on the “Web Print” tab on the left hand side; you can now see any active job orders
  3. Click on “Submit a Job”
    Selecting your printer that you would like to print from
  4. Select the printer you would like to print to by clicking on one of the bubbles; you have two options. One to print in black and white, or one to print in color
  5. After selecting the printer click on “2. Print Options and Account Selection” in the bottom right corner
    How to select the number of copies
  6. Input how many copies you would like to print in the “Copies” box
    Uploading and finishing your print job
  7. Next click on “3. Upload Documents”
  8. There are two ways to upload documents to print but the files must be in PDF format
  9. Browse your computer for files by clicking on “Upload from Computer” near the middle of the page, or drag and drop files in the “Drag files here” box
  10. You can remove unwanted files by clicking on “remove”
  11. Once you have selected your files to be printed, click on “Upload & Complete” 
  12. After submitting your order go to one of the BeaverPrint stations located around campus
  13. At the printing station slide your OSU ID? card or enter your ONID username and password
  14. All the current jobs waiting to be printed will show up on the touch screen, you can select them individually or print them all at once

After you are done printing at the BeaverPrint station you can log out in the upper right corner or it will time out automatically.

How to cancel jobs

There are a couple options on ways to cancel your prints.

How to Cancel a pending print job

How to view print history


How to view your print history

On the Papercut website select the “”Recent Print Jobs” tab on the left

This will bring up print history. You can view when the jobs were printed, what account they are charged to, which printer it was printed to, how many copies were printed, how much the job cost, the document name, attributes of the print job, and status of the print job.

Computer Labs

General use labs

There are four general use labs on campus available to those with an ONID account. You can find more information on each lab by clicking the links below.

Milne Computing Facility

Located in the basement of Milne Computing Center, the Main Computing Facility is available for all OSU Students. This computing facility is staffed by student computer consultants ready to assist you with any computer question you have about our software and equipment.  Milne Computer Facility has a dedicated graphic arts area featuring 5 Mac Pros with 23" Monitors and a large format scanner.  

Austin Hall

The College of Business operates provides a number of computers available to all OSU students.

College of Forestry Computing Labs

Serving the west end of campus, multiple computing labs/classrooms in Peavy and Richardson Hall are open to all OSU students and faculty.


The Information Commons

The Information Commons is located on the main floor of the Valley Library. There are 100 computers, both PC and Mac, available for student use.



Can't get to a computer lab? You can use software  such as SPSS, SAS from anywhere!

Printing Charges

In many locations on campus, students are charged for printing to recover the costs associated with ink, paper, and printer maintenance. Printing can be started using a web interface on any computer and finished at printers through BeaverPrint.

For information on printing through BeaverPrint: http://oregonstate.edu/helpdocs/osu-applications/beaverprint

Printing charges may vary base on a number of factors.  The print release stations and BeaverPrint web interface will display the cost before you release your print job.

Printing policies in college-specific labs also vary. See the lab consultant or college-specific computer lab web page for more details.


Special Printing Services - Brochure, Poster, Thesis

Student Multimedia Services offers an array of printing and lamination services for:


What is Box?

Box is a secure, cloud-based storage system that has unlimited storage. Documents as big as 15GB can be stored in Box, synced with your computer or mobile device (personal or work), and shared with countless others.

How to Get Access to Box

All students, faculty, and staff at Oregon State University have access to box by going to: http://box.oregonstate.edu

From there you can store and retrieve files through the web browser interface. Box also includes a desktop synchronization application that allows you to choose which folders to sync from your Box storage. The desktop app can be found here: https://www2.box.com/resources/downloads

Where to Find More Information About Box

Technicians at the Service Desk, both walk-up and over the phone, can assist with general usage of Box storage, retrieval, sharing, and syncing. They can also assist with troubleshooting if something is not working as expected. 

More information, such as Oregon State University institutional folders and FTP? for box, can be found here!

The Box community also has a pool of information located here for how to get started!

Information about setting up Institutional Folders can be found here!

How to Transfer Data to Box

For help transferring your files into Box, watch this video (requires login to Box).

There are a few methods to transfer data to Box and the best method will depend on the number of files. See the Box community pages for tips on managing your content in Box.

Campus Licenses

OSU maintains a variety of software licenses which are administered by Information Services. Access this page to find information on University software licenses and ways to access the software.

The software agreements listed below typically fall in to three categories:

The majority of the software can be installed via the web, by logging into our server over the campus network, or checked out on CD. Where possible, installation files are housed on our distribution server, SOFTDIST. Due to licensing restrictions, you may be required to email the software contact for each package to obtain access to these installation files.

A full list of the offered software can be found here! Just click on any of the programs to get to the request form.

Campus Microsoft Software Activation

Key Management Service (KMS) Overview:

As part of our Microsoft Campus Agreement, Oregon State University maintains a central Key Management Service (KMS) server to license and activate Microsoft software. This service provides a method for a transparent activation for the latest Windows Operating Systems and Office Suites. A new activation process called Active Directory-based Activation (ADBA) replaces the KMS server functionality for domain-joined workstations and will gradually supplant KMS as campus computers upgrade to newer Operating Systems.

Available Products ▸

The following products are available for activation through either the KMS server or Active Directory. A pre-requisite to all of these activations is that the system has to be joined to a domain within the Oregon State University Active Directory Forest. If the host cannot be joined to the domain or is away from the network for longer than 180 days, a separate Multiple Access Key (MAK) will need to be employed on that workstation instead.

Microsoft Office Activation

Office Professional 2010 / 2013 / 2016 (KMS Server Activation and ADBA Activation)

Microsoft Windows Desktop Operating Systems

Windows 7 Enterprise Edition (KMS Server Activation)

Windows 8 / 8.1 / 10 Enterprise Edition (ADBA Activation)

Microsoft Windows Server Operating Systems

Windows 2008 / 2008 R2 Standard Edition (KMS Server Activation)*

Windows 2012 / 2012 R2 Standard Edition (ADBA Activation)*

* - The KMS and ADBA processes will activate these products. A license will still need to be purchased for each installation to remain within licensing compliance.

Server Information:▸

Server Name: OSU-KMS

Server FQDN: osu-kms.oregonstate.edu

Server IP Address:

Server Port: 1688

DNS Service Record: Label: _VLMCS Domain: _tcp.oregonstate.edu Target: osu-kms.oregonstate.edu

Firewall Information: ISSvcs Firewall Context

Firewall Ports Open: Campus -> OSU-KMS (TCP/IP 1688)

Active Directory Object Locations: Configuration <domain name>\Configuration\Services\Microsoft SPP\Activation Objects (replicated to all domains within the forest)

How the activation process works (KMS and Active Directory-based Activation):

Each host that needs initial activation or an activation renewal goes through this process. The timings and how often these processes are completed are dictated by network access and availability. More details about timing and specific windows of activation can be reviewed in the “KMS Activation Timing and Discovery for Volume Activation” article mentioned at the bottom of this page.

Windows 7 hosts:

  1. The domain-joined Windows 7 host will query DNS for the volume license server via the SRV record.
  2. The response will provide the new KMS server (OSU-KMS.oregonstate.edu –
  3. The domain-joined Windows 7 host will query the OSU-KMS.oregonstate.edu server on port TCP 1688 for activation.
  4. The OSU-KMS server will respond and activate/renew the client.

Windows 8 and above hosts:

  1. The domain-joined Windows host will query Active Directory Activation Object on boot for Office and Windows.
  2. The response from the domain will activate/renew the client (Windows and Office Suite)

How the activation process works (MAK Keys)▸

Multiple Access Keys are a part of our contract. These are used for permanent one-time only activations for Windows and Office (you need a different key for each). Oregon State University has an pre-allotment of 500 MAK keys per Operating System/Office Suite available from Microsoft. These keys are to be used for specific cases only where the host is unable to check-in within 180-days. These keys are not to be used in imaging or cloning situations and should not be shared with any entity outside of your IT team.

Once an activation has been consumed there is no way to gain it back. The Software License Coordinator will handle issuing of MAK keys as well as the re-issuing of MAK keys if we ever bump into the 500 limit on the existing key(s). You can review more technical details about the MAK keys by reading over the “Understanding MAK Activation” document listed below.

Frequently Asked Questions:▸

  • Can my computer check in with the KMS server from off-campus?

  • No. You need to connect to the Oregon State University VPN service at least once in a 180-day period to renew your activation of Windows and Office. If this is not possible, or will create difficulties for the customer a MAK key may be a better solution.

  • Does this affect Microsoft Office 2011 for the Mac or 2016 for the Mac?

  • No. This activation is only necessary for Windows Operating Systems and Windows Office Suites. If you are running Windows and Office from a Mac via BootCamp, Parallels, or some other virtual host you will need to activate Windows and Office on the Windows side through the KMS or ADBA method.

  • Where can I get the software listed above?

  • You can find all of the software that Oregon State University is licensed for on the Software server. You can reach it here: \\software.oregonstate.edu\software.

  • I don’t seem to have access to \\software.oregonstate.edu\software or a file within there?

  • You can contact the Software Coordinator (Software.Coordinator@oregonstate.edu) to obtain access to the necessary folders.

  • How do I get assistance with KMS activation problems?

  • Your first line of support should be this help document. Most of the commonly asked questions, issues, and troubleshooting steps are included. If these are unable to resolve your request, the OSU Computer Helpdesk can assist further with your situation. The OSU Computer Helpdesk can escalate the issue if they are unable to resolve it.

  • Will KMS or Active Directory-based Activation work for all situations?

  • No. In some cases where the computer is not attached to the network at least once every 180-days (field work, sabbatical, extended trips, etc.) a different activation can be used. Please review the section on MAK Keys to determine if that is the best solution for you.

  • Where can I obtain a MAK key for Windows or Office?

  • Contact the OSU Software Coordinator and let her know what you are looking for. The necessary codes will be provided. Please ensure that these keys are kept private.

Troubleshooting Steps:▸

There are several areas to look at when trying to resolve issues. A lot more technical detail can also be found in the “How to troubleshoot the Key Management Service (KMS) document listed below. This section assumes the following pre-requisites are in place:

  1. The computer is joined to a domain in the Oregon State University forest.
  2. The computer has a working IP address.
  3. The computer desktop operating system is the “Enterprise” version (7, 8, 8.1, 10) or Standard Server (2008, 2008 R2, 2012, 2012 R2)
  4. The computer was installed using a KMS Client Setup key or has had its product key changed (see the “KMS Client Setup Keys” below for more details).
  5. The computer is fully patched and has been rebooted at least once since joining the domain.

Verifying that you can reach the KMS server:

  1. From an administrator-elevated command prompt, type “ping osu-kms.oregonstate.edu”
  2. You should see in the response “Reply from …”

Verifying DNS Service Records are correct and reachable:

  1. From an administrator-elevated command prompt, type “nslookup –type=srv _vlmcs._tcp”
  2. You should see a response from one of the name servers on campus.
  3. You should see in the response “port” being 1688
  4. You should see in the response “svr hostname” being osu-kms.oregonstate.edu

Verifying that there is no firewall blocking your access:

  1. Install the Telnet client on your Windows workstation if it isn’t already installed.
  2. From an administrator-elevated command prompt, type “Telnet osu-kms.oregonstate.edu 1688”
  3. You should connect to the server and be at a blank black screen.
  4. If you get an error (connection failed, etc.), it generally means there is a firewall blocking your path. Follow standard firewall troubleshooting processes.

Verify your computers operating system current activation status:

  1. From an administrator-elevated command prompt, go to the C:\Windows\System32 folder.
  2. Type “cscript slmgr.vbs /dli” to obtain the current license information.

Other most-used commands include:

cscript slmgr.vbs /? Provides a list of all the activation options for the tool.

cscript slmgr.vbs /ato Activate the Windows Product using the current KMS values (will query DNS if the OS has never been activated).

cscript slmgr.vbs /rearm This resets the licensing stats of the Windows OS. A reboot is generally needed for completion.

Verify your computers Office Suite current activation status:

  1. From an administrator-elevated command prompt, go to the C:\Program Files x86\Microsoft Office\Office XX.
  2. Type “cscript ospp.vbs /dstatus to obtain the current license information.

Other most-used commands include:

cscript ospp.vbs /? Provides a list of all the activation options for the tool.

cscript ospp.vbs /remhst Removes the KMS host name assigned to the computer.

cscript ospp.vbs /act Activate the Office Suite using the current values (will query DNS if the Office Suite has never been activated)

cscript ospp.vbs /rearm This resets the licensing status on all Office product keys. A reboot may be needed for completion.

Helpful links and web articles:▸

Understanding the Key Management Service (KMS):


Understanding MAK Activation:


How to troubleshoot the Key Management Service (KMS):


KMS Activation Timing and Discovery for Volume Activation:


KMS Client Setup Keys:


Helpdesk Requests: http://is.oregonstate.edu/accounts-support/och

DCA Support: http://oregonstate.edu/is/accounts-support/dca-support


What is Canvas?

Canvas is the learning management system that will be used for all Oregon State University.

Where do I get help?

You can get help inside of Canvas 24x7. Click on the "Help" link in the upper-right hand corner. 

Shows location of Help link within Canvas interface

From there, you can submit a help request, call Canvas support (844-329-3084), or chat with a live technician. 

Canvas FAQ:  https://help.instructure.com/forums

Opening a ticket:  https://help.instructure.com/requests/new

If you are not able to login to Canvas, please contact the Service Desk at: 541-737-8787

Links to log into Canvas

You can log in to Canvas with your ONID credentials here: https://oregonstate.instructure.com/

The Canvas login is also located by going to http://oregonstate.edu, clicking on "Tools and Services" and then choosing the Canvas link.

Support information

Canvas support can help with any questions you have once you are in. Unfortunately, if you cannot get into Canvas or locate it then they will not be able to help you.

Please contact the OSU Service Desk if you need help getting into Canvas or have any questions regarding the transition process: 541-737-8787

For help inside of Canvas, call: 844-329-3084 

Citrix Apps

What is this “Citrix” and what does it mean to me?

Citrix is a remote application program that allows you to remotely access various programs such as SPSS, ENVI, and almost every application you can find in Oregon State computer labs! 

Who all gets access to this awesome tool?

Anyone who can create an ONID account! This includes and is limited to all current students, faculty, staff, and associates.

To access Citrix Applications, go to apps.oregonstate.edu

How can I get Access?

Setup is easy! Just click the link below according to your computing platform.

Windows and OS X▸

Below, you will find the instructions for setting up the Citrix Receiver for applications that use Citrix. This setup process is the same for both ENGR accounts and regular ONID accounts as well as both Mac and Windows operating systems. Please follow the 4 steps to properly setup the Citrix Receiver.

1. Go to apps.oregonstate.edu Login using your ONID username and password.

2.   Check the box for the Citrix license agreement the click "install" to download the installer. 

On a mac, find and mount the downloaded .dmg file and run the installer. On a PC, run the setup file when prompted.

3. After installation return to the browser window and click "continue".

4.   Click the plus tab on the left side of the page to expose app browser.

5.   Add apps and enjoy!

Desktop App for saving to local machine

1.   Download the citrix reciever: Windows, Mac

2.   Once installed, you will enter apps.oregonstate.edu for the server address.

3.   Login with your ONID username and password.

4.   Once logged in you will see a screen like this.

5.   You will be able to save files to your local drives from Citrix!

iOS X▸

1. Get Receiver for iOS

Do one of the following:
  1. Click this link from a mobile browser on iOS
  2. Search App Store for "Citrix Receiver" 
  3. Type following URL into your mobile web browser: http://goo.gl/lRlJEo
  4. Or scan the QR code below with your iOS device:

2. Configure

Do one of the following:
  1. Click this link from a mobile browser on iOS
  2. Type the following URL into your mobile browser:
  3. Or scan the QR code below with your iOS device:

The select "Open in Receiver" if it doesn't happen automatically.

3 . Login
  • Username: your ONID username
  • Password: your ONID password

4. Add apps and enjoy!


1. Download Citrix Reciever for Android

Click the link above from mobile browser on Android, or search Marketplace for "Citrix Receiver"

2. Click "Install" and "Accept download" from Marketplace
3. Launch app and select "Add Account"
4. In the Address field, type "apps.oregonstate.edu" and click "Next"

5. Fill in the blank fields:

  • User Name: your ONID username
  • Password: your ONID password
  • Domain: ONID


6. Find your desired apps and enjoy!


Just login and use, no software necessary!

Client support is also available for Blackberry, HP WebOS, and Linux operating systems. Please refer to the Citrix website for guidance with those platforms.

Citrix and Local Drive

If you want to access files or want to save to your local drive while using apps.oregonstate.edu, you will need to do the following:

  1. Down the Citrix Receiver Standalone here.
  2. Run the CitrixReceiverWeb.exe
  3. Install the Citrix Receiver
  4. The program may not open on its own, so just run a search for 'Citrix' and 'Citrix Receiver' should pop up.
  5. On the Add Account section, put in 'apps.oregonstate.edu', then click 'Add'
  6. Log in using ONID\ then your ONIDUsername, then your regular ONID password.
  7. Select the application you want to run and it should boot the same as it does in a browser.
  8. Once you are in the application of your choice, you should be able to open and save to your local drive.


What are "Clickers"?

Clickers are wireless handheld devices used to conduct student participation in the classroom. Students can purchase their Turning Technologies QT device at the OSU Beaver Store. Mobile devices and laptops can also give input by using the ResponseWare App. All clickers must be registered in order to participate.

Register Your Clicker

  1. Go to Canvas
  2. Navigate to the left sidebar menu of the Canvas dashboard
  3. Click on Account > Settings > Turning Clicker Registration
  4. Login using your OSU email address (ONID)@oregonstate.edu

Spring Term Student Support

1st floor lobby of the Learning Innovation Center (LINC) across from the DAM café:

Week 1: M-F, 9 - 5
Week 2: M-F, 10 - 4
Week 3: M-Th, 10 - 2
Weeks 4-10: No support tables, instead email us or stop by LINC 466 (M-F)


File Transfer Protocol


This section is dedicated to help you with the file transfer protocol (FTP?). This includes using FTP applications, as well as understanding the protocol itself. We hope you find what you are looking for.


What is WinSCP?

WinSCP is an open source free SFTP client and FTP client for Windows. Legacy SCP protocol is also supported. Its main function is safe copying of files between a local and a remote computer.

Where can I get WinSCP?

WinSCP is an open source program that can be downloaded free from http://winscp.net/eng/download.php.

How do I access my ONID files with WinSCP?

Follow these steps to connect to your ONID account using WinSCP:

  1. Start WinSCP
  2. Go to the Session page
  3. "Host name" should be set to shell.onid.oregonstate.edu
  4. "Username" should be your ONID username
  5. "Password" should be your ONID password
  6. Click Login to connect
  7. If you are asked "Continue connecting and add host key to the cache?", click Yes

On the left side, you will see the files and directories on your computer. On the right side are the files and directories on your ONID account.

To transfer a file or directory from your ONID account to your computer, simply drag-and-drop the item from the right side to the left side. To transfer a file from your computer to your ONID account, drag-and-drop the item from the left side to the right side.

To close your connection and exit WinSCP, click on the Commands menu and choose Quit.

Where can I get help with WinSCP?

WinSCP is supported by OSU Computer Helpdesk. We can help troubleshoot any problems you may encounter. Technical support is also available through WinSCP site at http://winscp.net/eng/docs/troubleshooting.


What is Cyberduck

Cyberduck is an open source FTP/SFTP solution similar to WinSCP, but for use with Mac OS instead of Windows.

Where can I get Cyberduck?

Cyberduck can be obtained at no cost at http://cyberduck.ch/.  Make sure to obtain the correct version for your operating system.

Google Apps

The following Google Apps are provided by Oregon State University for all OSU students, employees and other active, non-student ONID accounts. All University policies, including Acceptable Use Policies, apply to all use of Google Apps for OSU. Account support is provided by the OSU Computer Helpdesk.

Google Apps for OSU login portal

Learn More About Google Apps

For basic help, use the links at left. For more advanced learning, the Google Apps Learning Center is a great resource for learning about all the Google apps.


Learn more about the security and privacy of your data stored within Google Apps for OSU by reading the Privacy, Security & Prohibited Data statement.

Google Mail

Google Mail

Google Drive

Google Drive

  • Docs, spreadsheets, presentations, more
  • File sharing and collaboration
  • Unlimited storage
  • Help for Google Drive
Google Calendar

Google Calendar

Google Groups

Google Groups

  • Communicate with groups of people using email or online discussions
  • Web Forum and Collaborative Inbox facilitate project teams and student organizations
  • Help for Google Groups
Google Sites

Google Sites

  • Build a website without writing code
  • Collaborate with a team
  • Very limited storage space
  • Help for Google Sites

Google Apps Directory

OSU Directory Information Published on Google

OSU publishes an Online Directory that includes contact information for all students and employees. Your directory profile in Google Apps for OSU shows the same profile information as the directory on the OSU website. You may control which profile data are published; just login to Online Services, click on the Personal Information tab, click on the Directory Profile link, and follow the instructions for updating your profile.

The fields that are provided by default are:

  • Name
  • ONID email address
  • Department
  • Primary affiliation
  • Department and office addresses
  • Your ONID username
  • Any phone numbers you have allowed it to display

Students who do not want information to be included in either the printed or electronic version should indicate that in their Directory Profile on the web before the end of the second week of fall term. Just sign on to Online Services, select Personal Information, then Directory Profile, and follow the instructions on that page.

Controlling Optional Information from a Google+ Profile

If you complete the Google+ registration for your Google Apps for OSU account, you have the option to enter additional information about yourself. Please be aware that any information you choose to publish to your Google+ profile will be visible and available on your Directory Profile in Google to any people you've added to your Google Circles. You can also choose to make your Google+ information available to all of OSU or to the public.

However, you are not required to include any additional information on your Google+ account and you have total control over who can see any additional information that you choose to add. OSU advises you to think carefully before deciding to release this information to either your Google+ Circles or to the public.

The optional information you can add to your Google+ profile and Directory Profile include:

  • Gender
  • Birthday (Month and Day, but year is optional)
  • Relationship Status
  • Other Names (alias)
  • Links (Other profiles, Contributor to, Links)
  • Education Information from Google+ (Overwrites Employment Information)
  • Employment Information from Google+ (Title, Company, and Description)
  • Your Online Status

Here is an example of what your directory profile might look like before and after you add information to your Google+ profile:

When you see the building icon (shown below) and it is clickable, it will take you to the person's Google+ profile.

directory profile

Your public (external to OSU) Google+ profile may look different, depending on your security settings, below is an example of what may be visible. All of the information about you on this page can be edited and individually set to varying levels of privacy.

What your Google+ profile looks like when you view it as yourself:

Google Calendar

What is Google Calendar?

Google Calendar is a time-management web application that allows you to view and organize your schedule across multiple devices, share your calendar with others, and much more.


How do I access Google Calendar?

You will be able to access Google Calendar by going to the Google Apps for OSU Login portal.  If you are already logged into Google Apps for OSU but are using a different app, you can click Calendar at the top of any Google page. 

How do I use Google Calendar?

Below are some basic tasks that can be complete using Google Calendar.

Add an event

Click on Create in the left column of your calendar.  This will bring you to a page

where you can enter as much information as you’d like about your event.  ON this page, you can also add guests, change a reminder setting, and publish your event to other users. Once you’ve entered the appropriate information and selected the desired settings, make sure to click Save.  


Share a Calendar

With Google Calendar you can control who can see your calendars and events. When you make your calendar public, the events on that calendar are public as well meaning that people can search for it and find it in a variety of ways, including via Google Web search. 

To share your Google Calendar follow these steps:

  • In the calendar list on the left, click on the down-arrow button next to the appropriate calendar, then select Share this calendar.
  • Select, Make this calendar public.
  • If you don’t want others to view the details of your events, select see only free/busy (hide details).
  • Click Save.

More information can be found at the following link, https://support.google.com/calendar/answer/37083?rd=1


Customizable reminders help you stay on schedule.

Google Calendar offers different options for receiving event reminders. You can choose to receive your event reminders via SMS messages, emails or popups within Google Calendar itself.
Here is how you can customize your reminder settings:

  • In the calendar list on the left, click the down-arrow button next to the appropriate calendar, and then select Reminders and Notifications.
  • In the Event reminders section, select the reminder method from the drop-down menu and enter the corresponding reminder time (Between five minutes and four weeks).  If you’d like to add additional default reminders, simply click Add a reminder. 
  • You can also choose to be notified of specific activities on the calendar by selecting the appropriate options in the Choose how you would like to be notified section.
  • Click Save


Accessing Google Calendar from your mobile device.

From an Android

  1. From any Calendar screen, touch Menu > Calendars to display.
  2. To select calendars to be synched to your phone, touch Calendars to sync at the bottom of the screen.  Here you can view all calendars that are available for syncing and display, grouped by each of your accounts. 
  3. When you’re done, touch OK.


From an iPhone

To start:

  1. Open the Settings application on your device's home screen
  2. Open Mail, Contacts, Calendars
  3. Select Add Account
  4. Select Gmail
  5. Enter your account information:
  • In the Name field, enter your name as you'd like it to appear to others
  • In the Email field, enter your full Google account or Google Apps email address
  • In the Password field, enter your Google Account or Google Apps password
  • In the Description field, enter a description of the calendar (e.g. "Personal Calendar")
  • Select Next at the top of your screen
  • Make sure the Calendars option is turned on.

After you've completed setup, open the Calendar app on your device. It will being syncing automatically.

Update your Google Calendar using SMS

Out of the office and need to update your calendar? Google Calendar allows for text message updating of your calendar.

  • If you want to add an event send a text message to “GVENT” (48368) with the information about the event such as “1pm meeting in Valley Library” and it will be placed in your Google Calendar and you’ll receive a text message confirming its addition.
  • If you’d like to see what events you have going on today send the word “day” to “GVENT” (48368). You’ll receive a text message response containing all of your scheduled events for today.
  • Text “next” to “GVENT” for your next scheduled event, or “nday” for all your events scheduled for tomorrow.

If you didn't find the answer to your question here, please visit our FAQs page.

Changing Permissions in Google Calendar

**If you haven't already, here is more information on how to opt in to the Google program.

When you invite people to your calendar, you may to change whether certain users can create, edit, or view items created in it.

You can grant several different levels of permissions to view and change the calendar you just shared. Follow the steps below to do so.

  1. Click the down-arrow to the right of a calendar and choose Share This Calendar.
  2. Under the Share with specific people section, go to the email address of the individual you want to change their permission settings.
  3. To the right of their email address, under the Permission Settings section choose the drop down tab
  4. From there you can allow them to: “See all event details (Default)”, “Make changes to events”, “Make changes and manage sharing”, and finally “See only free/busy (hide details)”
  5. Then click Save.

Google Calendar on Android Devices

**If you haven't already, here is more information on how to opt in to the Google program.



If you've opted in to the Google ONID program, you have the ability to create a calendar using their online application. If you sync a calendar with your mobile device, you can receive notifications and alerts that you've created in your calendar on your device.

Android version (5.1.1) ▸

  1. Tap Settings. Scroll down to the Personal section and select Accounts.
  2. Choose to Add account. Select Google.
  3. Enter in your onid@oregonstate.edu email and hit Next->Accept. You will be redirected to OSU's login page.
  4. Login to this using your ONID username and password.
  5. Choose to add billing info or not and hit next.
  6. After a few seconds, if you go into the Calendar app, you will see your Google Calendar items shortly.

Older Android version (4.x and 3.x) ▸

To sync your Google Calendar to your Android calendar:

  1. In Android 2.3 and 4.0, tap on the Accounts & Sync menu item
  2. In Android 4.1, tap Add Account under the Accounts category
  3. Choose Corporate
  4. Enter your email address and password
  5. Select which services to sync, then tap Done

How to Export Outlook Exchange Calendar to Google Calendar

**If you haven't already, here is more information on how to opt in to the Google program.


If you have an Microsoft Outlook Exchange? account and would like that associated calendar to be in sync with your Google calendar, please read the following step-by-step guide.

Sync all events:

Before you begin:

If you are on Windows PC: Open up your Microsoft Outlook program

If you are on a Mac OS X PC: Go to https://exmail.oregonstate.edu/owa

  1. Click on Calendar in the lower left corner
  2. You should see all your calendars in front of you. On the left side of the window, you should see the list of calendars and their names. Under My Calendars, right click the one you wish to add to your Google account.
  3. After right clicking your chosen calendar, right click, go Share > Publish This Calendar (Publish This Calendar to the Internet)
  4. A new window will pop up. Select the options for which best suit you. 
  5. When complete, press Start Publishing in the lower right corner.
  6. A couple of urls will show up for you to copy. Find the one that ends in .ics and copy that whole url.
  7. Go to Google Calendar
  8. When logged in to view your calendar, go find Other Calendars on the left side of the window
  9. After finding Other Calendars, there should be a box with a triangle in it to the right of the text. Click that box and find "Add by URL".
  10. A popup will show up. In this popup, you want insert the .ics URL from your Outlook here.
  11. Press Add Calendar below.

If you would like to stop publishing your calendar and no longer receive updates to your Google Calendar you can follow these directions:


Export a range of events:

In your Outlook calendars,

  1. Select a calendar to make it the active calendar in the view.
  2. On the File menu, click Save As.
  3. Type a name for the iCal file in the File name text box. This name should be something you can remember easily.
  4. A summary of the calendar and its dates will be next to More Options. If all the fields are set to what you desire continue to G, otherwise go on to D.

  5. Click More Options.
  6. From the Date Range list, choose the amount of calendar data to include in the iCal file, or click Specify dates to enter a custom date range.
  7. From the Detail list, choose the amount of detail to show the recipients. By default, the Availability only option is selected. None of the options include your items marked private unless you change the privacy option in Advanced.
  8. Click OK and then click Save.
  9. Log onto your Google Calendar account.
  10. Click Settings at the top of the page.
  11. Under Calendar Settings, click Import Calendar.
  12. Under Step 1: Select File click Browse, select the Google Calendar where you want to import your Outlook calendar.
  13. Under Step 2: Choose Calendar select the Google Calendar where you want to import your Outlook calendar.
  14. Under Step 3: Complete Import, click Import.

Importing your class schedule

You can import your class schedule into Google calendar by downloading the .ics file from MyOSU!

To download the ics file:

  1. Go to myosu.oregonstate.edu
  2. Sign in with your ONID account
  3. On the main page, in the bottom left corner, find the "Online Services" module
  4. Click on the Banner Self-Service folder
  5. Click on the Registration folder
  6. Click on the Download vCalendar/iCalendar Schedule File link

Now that you have the ics file, it is time to import it into Google Calendar

To import the ics into Google Calendar:

  1. Go to oregonstate.edu/google
  2. Click on Google Calendar
  3. Sign in with your ONID account
  4. Click on the drop down arrow next to "Other Calendars"
  5. Click on "Import calendar"
  6. Click "Choose File"
  7. Select the ics file you downloaded earlier

Your Google Calendar should then import all of the courses day, time, and location into your calendar. From there, you can import your calendar into your phone so that you get daily reminders to go to class! 

Google Drive

Google Drive

What is Google Drive?

Google Drive is a cloud storage service that provides each account unlimited storage. Since your data is saved to Google's servers, you can access your files anywhere you have an internet connection. You can upload documents, presentations, pictures, videos, and anything else you may need.

NOTE: Standard image, video, and text file types are supported by Google Drive. You can view the same files as you can using Microsoft Word, Excel, PowerPoint, Adobe Reader, and many others including .ZIP and .RAR file types. A full list of the file types can be found here.

How do I access Google Drive?

Access Google Drive via the Google Apps for OSU login portal. If you are already logged in to Google Apps for OSU but are using a different app, you may click Drive at the top of any Google page.

How do I use Google Drive?


Creating Google Files

Create Button

To create a file, click the red "Create" button (labeled as 1 in the screenshot). This option allows you to create folders, text documents, presentations, spreadsheets, forms, drawings and more! Simply choose the file type you wish to make.


Uploading Files

If you wish to upload a file or folder from your local computer, click the red "Upload" button (labeled as 2 in the screenshot) and select the files or folders you wish to add to the drive.


Downloading Files

To download a file that is saved on the Drive:

  1. Check the box of the file/files you wish to download
  2. Click on the More button
  3. In the drop down menu, click Download.


Sharing Files

Sometimes you will want to share your file with another person:

  1. Check the box of the file/files you wish to share
  2. Click on the More button
  3. In the drop down menu, hover over Share, and then click "Share..." in the new menu
  4. Add the people with whom you wish to share the document. In the "Invite people" section of the panel, type their name (if they are an OSU student or employee) or their email address. (note: these persons must have Google accounts to see the file you share.)
  5. By default, you are prompted to send an email to persons with whom you are sharing. Alternatively, uncheck the "Notify people via email" box and, instead, copy the "link to share" URL at the top of the sharing settings menu and send that to your collaborators.
  6. Click Done

If you didn't find the answer to your question here, please visit our FAQs page.

"Request to share" Emails


Every folder and file in your Google Drive space can be shared with other users through a link. Whenever someone tries to access this link on an account that doesn’t have permission, they will have an option to request access from you. This option sends you an email like the one shown in the photo.

You can give them access to the material here or simply ignore the email to deny them access. If you believe that you have already shared the material properly, then you should have your users make sure they are using the proper accounts.

"You need permission" warning in Google Docs/Drive

 If you’re getting this warning when you try to open a link, it means that you don’t have permission to access this file or folder.

If you believe you have permission, double check what account you are signed in as.

 If you are signed in as the wrong account, hit the Switch accounts button to login as the correct one. If you actually need permission, hit the Request access button instead. This will send an email to the owner of the shared material requesting permission to the account you are current signed in as.



If you are trying to use a personal account and not a Oregon State email, please refer to: https://support.google.com/drive/answer/2494822?hl=en

How to Export a Google Doc to PDF

  • Someone needs to convert a file to a PDF for easy readability across all platforms 
  • Someone wants to print through the web to OSU Beaver Prints system.
  1. Type drive.google.com in your URL and press enter. Sign in with your Google account. Either create a document or Upload your Word doc to Google Drive. 

  2. Selecting Upload if you need to save the document to drive

  3. Click the Upload button. There is a red button that is an arrow pointing up. You’ll find it on the left side of the page.
  4. Find the document you want to upload and select "Open"

  5. Look for your document in the window that pops up. When you see it, select it. Either double click it or press open. 
  6. Click on your newly uploaded document and select "Open With" and then select "google docs"

  7.  Click the box so that a check mark appears next to your desired file. Select “Open with”, and then select “Google Docs” and view it to make sure it is formatted the way you want.
  8. Select download as to save as a PDF

  9. Go to “File”, next click “Download as” and finally choose “PDF Document”.
  10. Saving the file to the proper location

  11. It should download into your Downloads or it will have an option to save into your desired folder. Find the file in the folders and open up your PDF to make sure it will successfully open.

Tips & Tricks

Here are tips and tricks for the web browser interface for Google Drive.

Here's the basic Google Drive interface in a web browser.

basic Google Drive interface in a web browser

Organize your content into folders. Click the "Create" button, then click Folder. You can also create a folder inside another folder (this is called nesting).

organize your content into folders

Identify your folder collaborators. Within a folder, hover your mouse over the collaborator icons to see the person's name and their sharing privileges.

identify your folder collaborators

Little arrows hide things! Click on them to find menus and files.

Little arrows hide things

Customize your Upload settings. Remember that files saved in the Google format do not count against your 30 GB quota.

upload settings

Click the button that looks like 9 squares to reveal the other apps you can access. You won't need to enter your username and password all over again.

How to access other Google apps

Google Groups

What is Google Groups?

Google Groups gives easy access to online discussions through mailing lists or online forms. It is great for use by project teams or groups of student organizations.

How do I use Google Groups?

To start using Google Groups you need to join a group. After joining a group, you can make posts to a forum, which then emails everyone else that is in the group. You can also utilize question and answer forums, which are helpful for class groups.

How do I join a group?

The owner of the group will either make a public group, or will have to send you an invitation to the group.  If the group is public, you can just find the group under “Browse Groups”. This will allow you to pick a group from a list and be a member of that group.

If you receive an invitation you can click on the “accept this invitation” button which will then put you in the group. You will then be notified of group activity after that point, and you can now make your own posts to the group as well.

How do I make posts to a group?

After you have been added to a group, you are then able to post to the group. You can get on to the group by clicking on the “My Groups” button from the groups home page. Once you are there, it will say that you are a member of a group in another organization. Click on show then, click on the group that you would like to make a post to. After that, you can hit the “New Topic” button.


From there, you are able to make a post that others in the group are able to see. If you would like to reply to a post, you can click on the post you would like to reply to, and hit “Post Reply” or click on the arrow next to the name of the person you would like to reply to (both pictured below). After that the person will then get your reply and others can see it as well. 


How do I control my notifications?

You can control the ammount of notifications that you have through the group settings page. This will allow you to recieve less or more emails about group activities. You might want to change these settings if the group is busy and you want to only be notified once about everything, instead of one email per post. 

To change these settings, click on the group settings icon (pictured to the right) and then click on the drop down box below where it says:

"Use youremail@oregonstate.edu for this group with the following settings:" From here you are able to select how often you would like to recieve the messages. Or you can set it to never notify you of updates to your group. 

If you didn't find the answer to your question here, please visit our FAQs page.

Naming Conventions

Naming conventions may change over time. Group names are limited to lowercase letters (a-z), numbers (0-9), a dash (“-“), and a period (“.”). The delimiter between components is underscore ("_").

Stems can serve both as the name of a group and as a base for another group. For example, you can have a group called osu_partners and a group called osu_partners_foo.

There are 4 different group types and naming conventions associated with each one. Below are the different group types and their respective naming conventions.


All of these start with “u” and is followed by an ONID name. For example “u_morgan” where “morgan” is the ONID username of the person the group belongs to. If the person wants to create more groups, the naming convention of the other groups would become “u_morgan_friends” or “u_morgan_ext-contacts.”

OSU Affiliation/Organization

Groups affiliated with OSU will start with “osu.”  The second part will depend on the type of organization. For example, “osu_students” is a group whose members have the affiliation “student.” One source of affiliation names is the eduPersonAffiliation attribute defined in the eduPerson specification.  Other affiliation names might be added locally at OSU.

As a general rule names under this stem will correspond to DNS subdomains under oregonstate.edu that have been delegated for organizational use.  For example, if a fictional OSU organization "Pavement Science" has an existing DNS subdomain "pavesci.oregonstate.edu", then “osu_pavesci” could be a stem delegated to that organization, and “osu_pavesci_admins” or “osu_pavesci_postdocs_third-year” could be groups under that stem.

Academic Course Naming Convention

All courses will start with “course” as the stem. The structure of the rest of the name will follow the pattern of “subject + "-" + courseNumber + "-" + sectionNumber + "-" + term”

So Math 100 Section 001 for spring 2013 would appear course_mth-100-001-S2013


There may be existing practice where centrally-managed groups are named with names that do not conform to the scheme defined in sections 3 and 4.  There may also be cases where applications require group names that do not conform to this plan, but it is still appealing to manage such groups centrally.  In these cases exceptions may be granted.  Such group names must still conform to the base OSU NetID syntax.  Groups named with exceptional names should still benefit from participation in group management and use operations.  Such names do not participate in the hierarchical naming scheme, however; that is they are not used as stems.  For example “xyz-team” or “superdupergroup” might be exceptional group names.


Regular Google Groups vs Official Oregon State Google Groups

There are two different ways you can create a Google group. You can request an official Oregon State Google Group or you can create a regular Google Group. An official Oregon State Google Group will have groupemail@onid.oregonstate.edu and regular Google Groups will have a groupemail@googlegroups.com. You can set your own Google Group up using the directions found here. To create an official Oregon State Google Group, you need to request one using the request form.

Configuring Google Groups

When configuring your Google Group, you have 4 different groups types you can select. The different groups are:

Email list

An email list allows users to post from the web or through email. This group type is common in organizations where a single email alias is desired to communicate to a certain group of people using email.

Web forum

A web forum allows people to interact with the group and have engaging and interactive discussions on the web. It has web optimized features enabled including moderation tools. Group members post topics and replies through the web interface, but can still receive updates via email. This group type is similar to the online web forums found on many web sites.

Q&A forum

A Question and Answer Forum is a web forum with extra features enabled to support the experience of asking and answering issues. Topics can be marked as resolved or be rated by users. In addition, you can use categories to organize questions within the forum. People must post through the web interface, but can still receive updates via email. This group type is similar to the online help forum.

Collaborative inbox

Topics can be assigned to other members and treated as tasks which can be resolved or reassigned. A collaborative inbox allows members of a group to manage the workflow state of topics within the group. These groups have specific features and permissions set. If you choose to not use these features, they will need to be disabled individually.

Set basic permissions

The Basic permissions section contains the most fundamental permissions for a group. These permissions are presented when creating a group or by clicking on the Manage button within the Topics screen, expanding the Permissions section on the left-hand side, and clicking on Basic Permissions. Refer to Understanding permissions for information on permissions in Google Groups. Basic permissions follow:

View topics

Click on this menu if you want to change who can read group posts. By default, Anyone (members and non-members) can view a group’s content.


Click on this menu if you want to change who can post messages to the group. By default all members of a group can post to the group.

A private group is a group where "All members of the group" is selected from the first menu in this section, "Only invited users" is selected from the second menu in this section, and "All members of the group" is selected from the third menu in this section.

A public group is a group where anyone can contribute to group topics and posts but only members can create new topics and post. Public groups are also open for anyone to join.

Join the group

Click on this menu if you want to change how people join the group. By default, Anyone can ask to join a group, requiring a user with administrative permissions to approve each new member.

If you didn't find the answer to your question here, please visit our FAQs page.

Google Mail

What is Google Mail for OSU?

Google Mail is an online service that allows you to send and receive email, instant message, and even video chat with your friends and colleagues. 

For a list of features and Google provided walkthroughs of Google Mail you can visit the Google Mail support page.

How do I access Google Mail for OSU?

You will be able to access Google Mail by going to the Google Apps for OSU login portal. If you are already logged in to Google Apps for OSU but are using a different app, you may click Mail at the top of any Google Apps for OSU page.

Basic Functions

Sending Messages

  1. Click the Compose button on the left side of your Mail page.
  2. Type your recipient's email address in the To field.
    • As you type a recipient’s address, Mail will suggest addresses from your Contacts list using auto-complete.
    • Once you've entered a contact in the To field, hover over the contact’s name to see the email address and other information associated with it. Double-click a contact’s name to edit the email address or name.
    • We suggest using the carbon copy feature when you'd like to include additional recipients whose responses are welcome but not required. Display this field by clicking Cc. The blind carbon copy field (click Bcc to display) lets you hide recipients' addresses and names from one another.
  3. Enter a subject for your message in the Subject field.
  4. Write your message! Just click in the large field below the subject line and type away.
  5. When you're done composing, click the Send button at the bottom of your compose window.

Reply to Messages

To reply to a message:

  • Click in the box below the message and type away 
  • Or, you can click the arrow icon in the top right corner of the message you received

If there are multiple recipients of the message and you want to respond to all of them:

  • Click Reply to all in the box below the message and begin typing
  • Or click the down arrow next to the Reply button and select Reply to all

If you'd like Reply to all to be your default option:

  1. Click the gear icon and choose Settings
  2. Locate the Default reply behavior setting to change the option.
  3. Click Save Changes at the bottom of the page. You can still choose to reply to just one person in each message, but Reply to all will be the first option.

When you reply, the previous text from the rest of the conversation can be seen by clicking the Show trimmed content icon.

Forward messages

To forward an individual message:

  1. Open the appropriate conversation and select the message you want to forward.
  2. Click the Forward link in the box below the message.
  3. Enter the email address(es) to which the email should be forwarded, and add any additional text you want in the message field. If the message has attachments, you can choose not to forward them by scrolling to the bottom of the message text and clicking the x where the attachment is listed.
  4. Click Send.

To forward an entire conversation:

  1.  Open the appropriate conversation.
  2. Click on the More button in the toolbar above your messages and select Forward all

Forwarding an entire conversation will add all messages from a conversation into a single message. Each message will be clearly marked and listed in chronological order, from oldest to most recent.

Save drafts

As you write a message, Gmail automatically saves a draft of it. This way, you can always step away from your inbox and finish a message later.

If you want to find a draft of a message you were in the middle of writing:

  • Click Drafts along the left side of any Gmail page 
  • Or go to the Labels tab in your Settings, then click the show link next to the Drafts label

If you no longer need your draft, just click the Discard draft icon at the bottom of your compose window icon.

You can also discard any old drafts by clicking your Drafts label, checking the box next to the messages you'd like to delete, and clicking Discard drafts near the top of the page. Your draft will be permanently removed.


If you didn't find the answer to your question here, please visit our FAQs page.

Hiding Tabs

Have you recently missed email messages from friends, teachers, or advisors? We can help! Google shows a tabbed interface by default in Google Mail, but individuals have the ability to customize this configuration and ensure that messages show up where you expect them to be.

To ensure that you don't miss any messages, you may use the instructions on this page to:

  • Disable all tabs in Google Mail and have just one Inbox
  • Hide just one tab in your Google Mail
  • Re-enable any tab you have previously hidden

If you wish to use the tabs in Google Mail, here's a reference for learning how to use mail tabs effectively.

How to hide (or show) tabs in Google Mail

  1. Open Google Mail in Google Apps for OSU.
  2. Click the gear icon Gear icon in the upper right, then select Configure inbox.
  3. Uncheck the boxes of the tabs you do not want to see or check the boxes of the tabs that you do you want to see.
  4. Click Save.
select tabs

How to Forward Mail in Gmail

**If you haven't opted in to using Google Mail, here's how to forward your ONID Webmail.

I have not set up mail forwarding before and I have a separate mail account that I want to forward my OSU Google Mail to.

Here's how to forward messages automatically:

  1. Login to Google Mail via Google Apps for OSU at oregonstate.edu/google
  2. Click the gear in the top right.
  3. Select Settings.
  4. Click the Forwarding and POP/IMAP tab.
  5. From the first drop-down menu in the "Forwarding" section, select 'Add a Forwarding Address.'
  6. Enter the email address to which you'd like your messages forwarded.
  7. For your security, we'll send a verification to that email address.
  8. Open your forwarding email account, and find the confirmation message from the Google Mail team.
  9. Click the verification link in that email.
  10. Back in your Google Mail account, select the 'Forward a copy of incoming mail to...' option and select your forwarding address from the drop-down menu.
  11. Select the action you'd like your messages to take from the drop-down menu. You can choose to keep Google Mail's copy of the message in your inbox, or you can send it automatically to All Mail or Trash.
  12. Click Save Changes.

You also can set up filters to forward messages that meet specific criteria. You can create 20 filters that forward to other addresses. You can maximize your filtered forwarding by combining filters that send to the same address.
Note: While multiple email addresses can be added to the forwarding address drop-down in the Forwarding and POP/IMAP tab, Google Mail can auto-forward mail to only one address at a time. The address that is shown in the drop-down and has '(in use)' next to it, is the address that mail is forwarded to. You can use filters to forward mail to multiple addresses.

Google Sites

Google Sites

What is Google Sites?

Google Sites is a service that allows you to create a custom website for a class, club, organization, or interest. You will be able to access Google Sites by going to the Google Apps for OSU login portal. If you are already logged in to Google Apps for OSU but are using a different app, you may click Sites at the top of any Google page or click here.

Where do I start?

To get started, click the red Create button. This option allows you to choose the template and theme of the website you’re going to create.


Once you’ve chosen a Template, Theme, and Name for your site, you may begin to customize, and add pages to your website with the Edit and New Page buttons at the top left corner of the screen.


How do I share my Website?

To publish your website click the blue Share button with the world icon. This will give you the URL that other people need to access your website.


For more information on how to build your site:

Please visit the Google support page for Sites for more information: support.google.com/sites/

If you didn't find the answer to your question here, please visit our FAQs page.

Take Google with You (Leaving OSU)

Leaving OSU? This page outlines how to archive and download any emails or documents you would like to keep from your Google Apps for OSU account. 

If you have shared documents on your Google Drive:

You'll want to make sure you change the owner of the document before you leave.  If you don't, nobody will be able to access these documents once your ONID account gets deactivated. For information on how to do this, please click here.

If you have any emails or documents you want to keep:

You should download a copy of these documents, because once your ONID account gets deactivated, you will no longer be able to access them. You can do this by creating a Google Archive.  This will be stored in the cloud, and can be downloaded later for access to files and emails.  As noted on the archive creation page, these can take a long time to be created, depending on how much information you are trying to keep.  Please be aware that they can possibly take days to complete, if you are trying to create an archive of your entire account.

1. If you download emails, these will have to be imported into an email client such as Thunderbird. Mac Mail, or Netscape; Microsoft Outlook does not support this file format. If you wish to use Outlook with your Google Apps for OSU archived email, you will have to download an application to convert the file format from .mbox to .pst.

2. The rest of your archive will be downloaded in other formats to interface properly with different applications. Documents from your Drive will be downloaded the same way they always have been. 

So how do I create an archive? 

1. Go to https://www.google.com/settings/takeout

2. Click Create an archive

3. Select which items you want to download. Please note that the more items you select, the longer it will take to create the archive.  You can do this by selecting and de-selecting the check boxes on the left-hand side of each Google product.

4. Edit any download preferences you have, such as file types to download from your Drive or which Mail filters you would like to keep. These options can be found by clicking the blue Edit button to the right of each Google product that you've selected to include in the archive.

5. Make sure you've clicked the blue Done button on each category you've edited, and then click CREATE ARCHIVE

6. Wait to receive an email - Google will notify you when this archive has been created

7. Please be aware that once an archive is created, it expires within a week. That means that you have 1 week to download it before you will have to create a new archive.  This archive can only be downloaded 5 times, according to Google policy. 

For more information please click here.

Importing Mail Directly to Personal Gmail

  1. Go to ONID Gmail
  2. In your inbox, click the 'gear' in the upper right corner
  3. On the drop down menu from the gear, click Settings
  4. In the new window, you'll be presented the General settings page. You need to go to Forwarding and POP/IMAP tab.
  5. Click Enable POP for all mail.
  6. Press Save Changes down below.
  7. Go to Sign-in & Security for your ONID account 
  8. Make sure two step verification is turned on
  9. Click on app passwords and generate a new password for an 'other' device. 
  10. Name the new device OregonstatePOP
  11. Copy the app password, you will need this to import your mail.
  12. Go to the Google Mail for the personal account you wish to import the mail to.
  13. In your inbox, click the 'gear' in the upper right corner
  14. On the drop down menu from the gear, click Settings
  15. In the new window, you'll be presented the General settings page. You need to go to Accounts and Import tab.
  16. In the new tab, you will want to click Import mail and contacts to the side of Import mail and contacts:
  17. Go through the steps and fill out the information using your full ONID Gmail address and the app password from step K. If you receive a prompt asking for POP server information: POP username is your ONID email address, POP server is pop.gmail.com, and Port is 995.

That's it! Then up to two days later, all your mail will be migrated over.

Google Talk Going Away June 26, 2017

As of June 26, 2017, Google Talk will be turned off.

As of March 2017, about 40 OSU users were still using this service. They will be notified via email that the service is going away.

Users may switch to Google Hangouts or another chat service.

Signing Into Chrome With ONID

Since version 46 of Google Chrome, people have not been able to sign into the application with their Educational Google accounts and receive a message along the lines of "Shibboleth Authentication Service Error Message: Error processing external authentication request chrome sign in issues". If you'd like to sign-in to Chrome to sync bookmarks, passwords, and more - please follow these steps:

1. Type chrome://chrome-signin/ into the address bar.  This should give you a non-popup version of the Chrome sign-in form.

2. Enter your username: ONIDUsername@oregonstate.edu

3. No password required.

4. Click “Sign in”

5. You should get redirected to the OSU Login page, where you can log in with your credentials as you normally do.

For additional assistance, please contact the Computer Helpdesk or visit the Service Desk in the Valley Library


What is Kaltura?

Kaltura is Oregon State University’s video delivery platform. It can be accessed through a variety of methods, including MediaSpace and via Canvas. Kaltura is a cloud service whose purpose is the storage and delivery of media – video, audio, and photographs.

Recordings from a variety of systems, including WebEx, lecture capture, videoconference recordings, and the screen capture CaptureSpace tool, are all uploaded into and accessible through Kaltura.


Where do I get help?

A collection of Frequently Asked Questions are available here.

If you need assistance with Kaltura, please contact the Service Desk.


The myOSU portal application is designed to bring information about Oregon State University resources and services to a central location. Employees and students will be able to access many campus resources from OSU Single Sign On after entering their ONID username and password one time on the OSU Login page. Please be aware that OSU resources are being incorporated into this single sign-on process.

You can view the myOSU portal at: http://myosu.oregonstate.edu

You can find more information on specific tabs by clicking one of the tabs below!

Cascades Campus Life▸

What should I see?

Cascade Campus Life Page

*Click to Enlarge*

Who is qualified to view this content?

Everyone associated with the Cascade Campus of Oregon State Universtiy should be able to view this tab.

What information is available?

This tab displays alot of general Cascade Campus information, including upcoming events, groups and communities based on the Cascade Campus, and useful links to transit help; such as campus maps, parking permits, etc. A list of campus resources targetted to Student support and assistance is also available.

What portlets are available?

Getting Involved: This portlet contains links to different Campus services, with helpful information in Community building, Internship assistance, information relating to Study Abroad, as well as a list of on-campus recreational activities.

Safety: Has links to OSU Alerts, Public Saftey, Student Conduct, as well as the Emeregency Notification log of past announcements.

Staying Connected: Contains OSU Cascades Facebook profile and a link to the campus newspaper.

Events: Calendars for both Cascades campus as well as the Bend and Central Oregon events can be found here.

Campus Resources: Information relating to housing and dining on Cascade campus, as well as opportunitites for employment are placed here.

Transportation: This portlet contains information such as campus maps, parking maps, parking permit information, as well as helpful links to local transportation services.

Support Resources: Helpful links to campus services aimed for student assistance, health and wellness services, as well as information about Financial aid.

Campus Life▸

What should I see?

Campus Life Page

*Click to Enlarge*

Who is qualified to view this content?

Everyone associated with the Oregon State Universtiy Campus should be able to view this tab.

What information is available?

This tab displays a lot of general Campus information including upcoming events, groups and communities based on the Oregon State Campus, and useful links to transit help; such as campus maps, parking permits, etc. A list of campus resources targetted to Student support and assistance is also available.

What portlets are available?

Getting Involved: This portlet contains links to different Campus services, with helpful information in Community building, Internship assistance, information relating to Study Abroad, as well as a list of on-campus recreational activities. 

Safety: Has links to OSU Alerts, Public Saftey, Student Conduct, as well as the Emeregency Notification log of past announcements. 

Parking & Transportation: This portlet contains information such as campus maps, parking maps, parking permit information, and helpful links to local transportation services.

Events: Calendar events for Oregon State University can be found here.

Campus Resources: Information relating to housing and dining on campus, as well as opportunitites for employment at the University are placed here.

Staying Connected: Contains Oregon State University blogs, email groups, a link to our mobile site, and many other useful social media outlets.

Webcams: Access live streams of webcams located around the university.

Support Resources: Helpful links to campus services aimed for student assistance, health and wellness services, as well as information about Financial aid.

Faculty & Staff: Links to fitness services, organizations, and training programs staff can get involved in.

Cascades Student▸

What should I see?

Cascade Student

*Click to Enlarge*

Who is qualified to view this content?

All students who are associated with the Cascade campus.

What information is available?

This page contains relevent student information including registration tools, quick links to student resources, calendar events and services aimed towards users of the cascade campus.

What portlets are available?

My Student Stuff: Links to popular and useful Oregon State University web services aimed to help students stay on track while at OSU.

Academic Profile: Your current progress with Oregon State University is displayed here.

Important Dates: Upcoming important dates for Oregon State University students, such as registration timelines, term scheduling, and other useful events students would be interested in.

Registration Tools: This portlet contains any and all information students would need to enroll, modify grading status, and much, much more!

Student Grades: This portlet pulls student information and displays the current term's grade.

Learn@OregonState: A list of quick links to Blackboard and Canvas, along with a guide on how to use Canvas.

Student Academic Services: Helpful information pertaining to the admissions office, locations of academic support services, and forms frequently used by students.

Technology: Information about what services are available on campus at any given time, along with information needed to access Software licenced by the University.

Cascades Welcome▸

What can I see?

Cascade Welcome Page

*Click to Enlarge*

Who qualifies to view this content?

All Oregon State University affiliates who currently use the Cascade Campus.

What information is available?

Everything you would need, from weather information, to local newspaper articles, as well as a calendar of upcoming events, provide you a useful one-stop page for any information you may find useful while on our Cascade Campus.

What portlets are available?

OSU Announcements: A quick feed of news about MyOSU and other campus services. Different groups of users may get different messages here.

Update Personal Profile: Quick links to many online profile you may need to maintain.

OSU Systems Status: A feed reader of Oregon State University technology services outtages.

Calendar of Events: A list of upcoming events exclusive to the Cascade Campus.

OSU Alerts: Important feed reader detailing urgent campus messages.

The Broadside: The Broadside is the local paper for the Cascade Campus, and here you can read their articles online.

Quick Links: Module containing links to many useful resources on our website, including a link to Google Drive and our traditional online services login.

Search OSU: Search the whole of the Oregon State University website with the click of a link!

Weather: A weather feed of Bend, Oregon.

Online Services: A folder containing links to every option available in our traditional online services. 


 What should I see?▸

Faculty Adviser

*Click to Enlarge*

Advisers: If you'd like to see what your students can see in MyOSU, visit the Student Page.

Who is qualified to view this content?

Employees with a role of Faculty or Advisor in the Banner system.

What information is available?

Whether you're assisting a student with their schedule or trying to find the academic regulations policy, this page contains anything a faculty or adviser should need to provide quick, efficient help.

What portlets are available?

Faculty Dashboard: A quick, easy tool for viewing active classes, e-mailing class members, and includes navigational links useful for working with students.

Learn@OregonState: A list of quick links to Blackboard and Canvas, along with a guide on how to use Canvas.

Faculty Grade Assignment: Here you have access to an easy to view tool for seeing the grade status of classes, and to access grade pages in Faculty and Adviser Self-Service.

Faculty Tool Kit: A useful list of documentation on different web services that faculty often reference.

Important Dates: Calendar of important scheduling and academic dates.

Quick Links: A useful bank of links with explanations and information about the Graduate School, Policies, Procedures, Research, and many other areas.

Adviser Tool Kit: Access to ATLAS and My Degrees, among other useful services.

Student Academic Services: Helpful links aimed towards students that Faculty and Advisers would want to share in meetings.

Adviser Dashboard: A useful search tool for querying the advisee or student's information from Banner, for accurate, timely progress in their selected program with Oregon State University.

 Registration Tools▸

Due to a large number of requests, we've outlined the 'Registration Tools' area of the Student page within myOSU to help advisors guide students through getting set up.

This is the page students see (the registration tools section is highlighted):


Registration Tools Student

(Click for larger image)

Please read below for specific information.

Registration Tools

Registration: Getting Started

-General Registrar new Student information page


View Priority Registration Status

-Online Services Check your Registration Status page


Look Up Classes

-Online Services Select Term page; Leads through to Look-up Classes to Add page


Add/Drop Classes

-Online Services page for Adding/Dropping courses


Bacalaureate Core Courses

-General Catalog page, listing Baccalaureate Core Courses


Change of Grading Basis

-Registrars rules/regulations on changing a courses grading basis


Course Catalog

-General Course Catalog page


Schedule of Classes: Corvallis/Bend/Distance

-Schedule of Classes Searcher


Web Tutorials

-Available tutorials from the Registrar for using many common online tools



What should I see?

Employee Page

*Click to Enlarge*

Who is qualified to view this content?

Anyone with an employee standing in Banner (including student employees).

What information is available?

Ranging from subjects such as good health habits for an office working environment, to how to request a leave; view your tax information or check a paystub, you can reach all of this information from this page.

What portlets are available?

Time & Leave: University closure dates, policy on leave requests, and instructions for filling out University timesheets, this is a useful area for summer planning!

My Employment Details: Pulling from your account, you can view your pay stubs, tax forms, direct deposit settings, and even update your email address here.

Benefits: Useful information on State and University benefits and benefit policies.

OSU Today/COF Today: An RSS Feed reader this displays posts from OSU Today and CoF Today.

OSU Organization: To help employees integrate with the University system, this tool offers helpful information such as an acronym lookup tool, organizational charts, and the University's mission statement.

Technology: Request training or access Banner and Datawarehouse tools, general computer assistance, and help with on campus services.

Employee Quick Links: Information about food services, parking, Oregon State University news and employee oriented services can be found here.

EvalS: A map of the Performance Evaluation cycle.

Graduate Student▸

What Can I see?

Graduate Student Page

*Click to Enlarge*

Who is qualified to view this content?

All graduate level students will see this page.

What information is available?

Useful information about coming to Corvallis for schooling, who to contact, how your degree is progressing, as well as useful Oregon State University pages.

What portlets are available?

Getting Started: Transportation information, help for finding family support services, orientation for fall term, and many other useful tips and sites for getting adjusted to life at Oregon State University.

International Students: Information about the INTO program, information about the Conditional Admission Program and help with student and faculty services aimed at International students.

Academic Profile: Your current progress with Oregon State University is displayed here.

Contacts: Help finding the people on campus you would need to contact relating to your degree program.

Academic Policies & Procedures: A useful collection of campus policies that relate to graduate students.

Financing Your Education: Helpful links for finding an assistantship, fellowship, scholarship, and federal financial aid.

Your Graduate Degree: Helpful deadlines, forms, information about majors and minors, as well as thesis assistance.

Quick Links: A list of links pointing to common tools used at Oregon State University; both for graduate students as well as general use sites.

New Student▸

What Can I see?

New Student Page

*Click to Enlarge*

Who is qualified to view this content?

All new students, from the time of admission until the end of their first academic year. Please note Cascade Campus users, International students, INTO students, Graduate and Non-degree students will not see this page.

What information is available?

From step-by-step guides to creating and using your student accounts, to transfer and degree partnership information, this page is designed to help new students get an understanding of life at Oregon State University.

What portlets are available?

First Steps: A step-by-step guide for new students that will take you from paying for your Advanced Tuition Deposit (ATD) through registering and attending the START program.

Transfer Student Info: Useful tools for evaluation of transfer credits, as well as information for incoming students with college credit.

Degree Partnership Program Info: A list of documentation, ranging from general information about the program, to how to enroll and apply for financial aid.

Academic Profile: This pulls your student information, giving a current, up-to-date snapshot of your current progress with the university.

New Student Resources: A lot of general help documentation for the housing system, undergraduate information, on campus resources and services, as well as information about our Extended Campus program.

Paying for College▸

What can I see?

Paying For College Page

*Click to Enlarge*

Who is qualified to view this content?

All Oregon State University students, except for those in the INTO program.

What information is available?

A wealth of knowledge, ranging from finding financial aid tips, to assistance in estimating the Cost of Attendance at Oregon State University. You can also find a host of links to campus financial services, and even tutorials online to assist with utilizing your Orange Card, or to help you pay for your term at OSU.

What portlets are available?

My OSU Student Account: See a display of account balances for term-related charges and nonterm-related charges.

Financial Services (Managing my $): This quick-link box contains links to almost any form necessary to pay your bill, check your tax information, or request an emergency loan.

Important Dates: A calendar of upcoming events and dates students should be mindful of.

Questions? Email us!: A one-stop location for multiple help email addresses.

Cost of Attendance: View the current cost of attentence, as well as calculators, tables, and services all aimed to help explain how much enrollment will cost.

Student Employment Opportunities: Links to multiple campus sponsored job search tools.

Financial Aid Requirements: The status of requirements for your financial aid, provided by the Financial Aid Office.

Financial Aid Awards: This portlet provides many resources to help you understand your finanical aid rewards.

Financial Aid & Scholarships: Useful FAQs about federal and state assistance, international scholarships, and local scholarships.


What can I see?

Student Page

*Click to Enlarge*

Who is qualified to view this content?

All Oregon State University students, except for Cacasde Campus students are able to view this page.

What information is available?

This page contains relevent student information including registration tools, quick links to student resources, calendar events and on-campus technology services.

What portlets are available?

My Student Stuff: Links to popular and useful Oregon State University web services aimed to help students stay on track while at OSU.

Academic Profile: Your current progress with Oregon State University is displayed here.

Important Dates: Upcoming important dates for Oregon State University students, such as registration timelines, term scheduling, and other useful events students would be interested in.

Registration Tools: This portlet contains any and all information students would need to enroll, modify grading status, and much, much more!

Student Grades: This portlet pulls student information and displays the current term's grade.

Learn@OregonState: A list of quick links to Blackboard and Canvas, along with a guide on how to use Canvas.

Student Academic Services: Helpful information pertaining to the admissions office, locations of academic support services, and forms frequently used by students.

Technology: Information about what services are available on campus at any given time, along with information needed to access Software licenced by the University.


What should I see?

Supervisor Page

*Click to Enlarge*

Who is qualified to view this content?

Employees who are flagged as a supervisor in the Banner system.

What information is available?

This page contains performance evaluation information, including forms and scheduling, as well as links to important information and campus policies. Employee and supervisor development information and training documents are also available.

What portlets are available?

Need to Know: This portlet contains a long list of useful links, pointing to areas of Oregon State University's site that has useful information on Campus policies, information security, and many other useful tips.

Employee & Supervisor Development: Here you will find links to training documentation for yourself and your team.

Multiple Assignment: Link to the Multiple Assignment application, which allows you to edit and add assignments for your employees.

EvalS: Information about giving performance evaluations; as well as guidelines and schedules.


What can I see?

Welcome Page

*Click to Enlarge*

Who is qualified to view this content?

All Oregon State University affiliates located at the Corvallis Campus.

What information is available?

Everything you would need, from weather information, to local newspaper articles, important alerts, as well as a calendar of upcoming events.

What portlets are available?

OSU Announcements: A quick feed of news about MyOSU and other campus services. Different groups of users may get different messages here.

Update Personal Profile: Quick links to many online profile you may need to maintain.

Systems Status & Planned Outages: A feed reader of Oregon State University technology services outtages.

Calendar of Events: A list of upcoming events for Oregon State University.

OSU Alerts: Links to our OSU Alerts page, which contains a feed of urgent campus messages.

The Daily Barometer: The Daily Barometer is the local paper for Oregon State University, and here you can read their articles online.

Quick Links: Module containing links to many useful resources on our website, including a link to Google Drive and our traditional online services login.

Search OSU: Search the entire Oregon State University website with the click of a link!

Weather: A weather feed of Corvallis, Oregon.

Online Services: A folder containing links to every option available in our traditional online services. 

Links Broken in myOSU

On some networks, there exists an error in which links in the myOSU portal will produce an error when navigated to. This is due to an incompatibility between myOSU's configuration and the configuration of the network from which myOSU is being accessed from. The following are a few symptoms of this issue.

    Logging into myOSU works without issue, but various links within myOSU are broken.
  • The traditional online services page found from within myOSU works without issue
  • myOSU works without issue on an Oregon State University network or another network


The following solutions either fix access to the links in myOSU or give an alternative to the links normally available in myOSU.

Use the Traditional Online Services Login (recommended)

In myOSU, there is a link on the Welcome page under Quick Links called “Traditional Online Services Login”. By logging into the Traditional Online Services login page, one can get the same access that was unavailable through myOSU, including registering for classes, viewing account statements, viewing transcripts, etc.

Connect to the OSU VPN?

Connecting to the OSU VPN will allow you to avoid any port restrictions that may be present on the network you are currently on. Information on how to obtain the VPN can be found at http://oregonstate.edu/helpdocs/network/vpn-campus-access.

Use a Different Network

Again, the issue regarding links not working through myOSU is generally due to a port being blocked on the network that you are on. A different network may not block this port and allow access to myOSU (most, if not all cellular networks will not block that port, meaning that a Cell Phone connecting through mobile data should be able to access myOSU without any issues).

Unblock the Port

Request that the network administrator on the network you are connected to, allow for communication through port 8865.

Office 365

LogoUsing Office 365

Office 365 is an online office and software plus services suite which offers access to various services and software built around the Microsoft Office platform.

Office 365 enables you to install the latest full desktop version of Office applications, including Word, Excel, PowerPoint, OneNote and Outlook, so you can use all the features offline as well as online. You can also install Office on smartphones.

Faculty and staff who have unified ONID accounts also have access to Office365 now. In the meantime, if your account is not unified, you can request to gain access to the Microsoft Home Use Program if you need a soution now.


Office 365 Portal


Signing In

Office 365 is a cloud-based service that will enhance the way you create, manage, and share documents. 

Before you can take advantage of Office 365, you will need to sign in with your ONID email and password.


Sign In to Office 365 with your ONID information

1. Go to office.cloud.oregonstate.edu

2. Make sure "Microsoft Federation Services" is selected in the drop-down menu, and click “Continue to Sign In” 

3. Enter your ONID email in the User name field (ONIDUSER@oregonstate.edu unless specified otherwise) 

4. Enter your ONID password in the Password field

5. Click “Sign In”

Can’t sign in to Office 365?

1. Confirm that your ONID email and password are correct

2. If your information is correct, and you are still unable to sign in, contact the OSU Computer Helpdesk for further support: http://is.oregonstate.edu/accounts-support/och


How to Install Office Applications with Office 365

Your Office 365 account allows you to download and install the latest version of Microsoft Office Pro Plus for free on your PC or Mac.

Microsoft also offers a range of applications that allow you to access Office 365 on your tablet or mobile phone. Supported devices include iPhone and iPad, Android Phone, Windows Phone, Symbian OS, and Blackberry.

Before you begin login to Office 365 at office.cloud.oregonstate.edu.

Desktop and Laptop Computers

1. On the top right of the page, click the gear icon.

2. From the drop down menu, select “Office 365 settings”

Top right, click cog icon, from the drop down click office 365 settings

3. Click the “software” tab

Click the software tab

4. Select your preferred language from the drop down menu

5. Click “Install”

Note: Mac users have access to Office for Mac 2011 or 2016 (shown below). Windows users have access to Office Professional 2013.

Click install, Mac users will have Office for 2011, Windows users will have Office 2013


Upgrading from Mac 2011 to Mac 2016

If you have downloaded Office 365 for your Mac before July 10th, 2015, then you can upgrade from Office 2011 to Office 2016.

1. You will follow the first 3 steps above, then you will end up on the following page:

 2. From here you will click on "Upgrade your OS on the Mac Apple Store" and follow the directions from there. 


Tablets and Mobile Phones

1. On the top right of the page, click the gear icon.

2. From the drop down menu, select “Office 365 settings”

Click cog icon in "phones and tablets" link. From drop down click office 365

3. Click the “software” tab

Click software tab

4. On the sidebar, click “phone & tablet”

On sidebar, click "phone and tablet"

5. Select your device from the available options

Select device from the options list.

6. Click “Get apps"

Note: You will be redirected to a webpage with information and download links for the Office applications that your device supports.


Learn more about Office Applications and Office 365



OneDrive is the central hub for all your documents in Office 365. It provides 1TB of online storage for any files you wish to create or upload.
Once you add a file to OneDrive, you can access it anytime, from any computer. You can also share your OneDrive documents with team members and collaborate in real time using Office Online Web Apps.
Before you begin login to Office 365 at office.cloud.oregonstate.edu

Create a new file in OneDrive

  1. At the top of the page, click “OneDrive”
  2. Below the “Documents” heading, click “+new”
  3. Select the type of file you want to create
    Click One Drive, + New, and then the document type you wish to open 
  4. Enter a name for the document
  5. Click “OK”
    Enter the name of the document in the "Document Name" field, and press "OK" below 
  6. Begin building your document in Office Online
  7. Note: All changes will be saved automatically to OneDrive.

Upload a file to OneDrive

  1. On the top of the page, click “OneDrive”
  2. Below the “Documents” heading, click “upload”
    Click OneDrive, and then select "Upload" in the folder you wish to upload 
  3. Click “Choose File"
    Press the "Choose File" button 
  4. Select the file you want to upload from your file browser
  5. (Optional) Enter comments about the current document version
  6. Click “OK”
    Confirm by Pressing OK 
Note: You can also drag and drop files directly from your computer’s desktop or file browser into the OneDrive document area.
Draw a file from your file explorer to the window in which you have OneDrive open in 

Share an OneDrive file

  1. On the top of the page, click “OneDrive”
  2. Click the three dot menu “…” next to the file you want to share
  3. Below the file preview, click “Share”
    Find OneDrive tab, find the file you wish to share, click the three dot menu, and press share below the file preview 
  4. Enter your team members’ names or email addresses
  5. Set your team members’ permissions to “Can edit” or “Can view”
  6. (Optional) Enter a message that will be sent with each share invitation
  7. Click “Share”
    On the next part of the popup, enter contact information, edit their permissions, optionally enter a message, and click share. 
Note: Share invitations will be sent to your team members’ inboxes.
Preview of what share invitations look like 

Delete a File from OneDrive

  1. On the top of the page, click “OneDrive”
  2. Click the three dot menu “…” next to the file you want to delete
  3. Click the second three dot menu “…” below the file preview
    Open OneDrive, find the three-dot-menu next to the document you wish to delete, and on the popup - click the next three-dot-menu available 
  4. At the bottom of the menu, click “Delete”
    On the drop down that shows up from clicking the three-dot-menu, press delete on the bottom 
  5. When a confirmation message pops up, click “OK”
    Press "OK" on the pop up dialogue box 
Note: Your file will now disappear from OneDrive, but it won’t be fully deleted until you empty your Office 365 recycle bin.

Delete or Restore OneDrive Files from the Recycle Bin

  1. On the top right of the page, click the cog icon
  2. Click “Site Settings” in the drop down menu
    In OneDrive, find the "cog" in the upper right corner, and click "Site Settings" in the drop down menu
  3. Under the “Site Collection Administration” heading, click “Recycle Bin”
    Find Recycle Bin Under Site Collection Administration 
  4. Click the check box “☐”next to the file(s) you want to effect
    Find the file you wish to bring back from the bin 
  5. Click “Restore Selection” or “Delete Selection” 
    Select Restore or Delete, depending on which you want to do. Deleting will permanently delete the file off your OneDrive 
    • The “Restore Selection” option will add the selected file(s) to OneDrive.
    • The “Delete Selection” option will permanently delete the selected file(s).
    • The “Empty Recycle Bin” option will permanently delete all files in the recycle bin, whether they are selected or not.

Learn more about OneDrive

SharePoint Sites

SharePoint is a set of tools that allow you to build a public or private website within Office 365. Its customization options are nearly limitless, so you can build a site that meets your unique needs.

At its core, SharePoint is designed to facilitate collaboration within organizations and teams, regardless of size. A SharePoint site can help keep your workplace, classroom, school club, or project group on the same page.

Before you begin login to Office 365 at office.cloud.oregonstate.edu 


Create a new SharePoint Site

  1. On the top of the page, click “Sites”
  2. Click “+new site”
    Click Sites in Office 365, and press the + symbol to create a new site. 
  3. Enter a name for your site
  4. Click “Create”
    Type in your site's name, and confirm the site creation by clicking "Create" 
  5. In the top right of your new site, click “Follow”

Note: Followed sites can be easily accessed from your main “Sites” page.


Share your SharePoint Site

  1. In the top right of your SharePoint site, click “Share”
    In the sites view in 365, find the "Share" icon 
  2. Enter the names or email addresses of your team members
  3. (Optional) Enter a message that will be included with each invitation
  4. Click “Share”
    In the fields, type in the people you wish to share with, a message (this is optional), and then confirm by pressing "Share" 

Note: Share invitations will be sent to your team members’ inboxes.


Add Documents to your SharePoint Site

Documents on a SharePoint site exist independently of OneDrive. However, the process to create or upload files is similar on both platforms.

  1. On your SharePoint site, click “Documents” in the left navigation bar
    Find Documents on your navigation bar 
  2. Click “+new” or “upload”
    On this page you may find tools to upload or create new documents for your site 

Note: When you add a document to your SharePoint site, it can be viewed and edited by anyone who has access to the site.


Add Apps to your SharePoint Site

Apps add extra features and functionality to your SharePoint site.

  1. On your SharePoint site, click the cog icon in the top right corner 
  2. Select “Add an app” from the drop down menu
    Find the cog in the upper right corner while in your site page 
  3. Scroll through the options and click the app you’d like to add
    Find an app within the selection of apps in which you wish to add 
  4. If prompted, enter a name for the app
  5. Click “Create”
    Once you've added the app, pick a name for it and press "Create" 
  6. Click on your newly added app to begin using it
    After pressing create, it will then go to your Site's Content. Click the app to begin using it. 

Note: The “Site Contents” page, which can be accessed from the cog menu or the left navigation menu, is where you can view and access all of the apps that you’ve installed on your site.


Add Links to your SharePoint Site

  1. On your SharePoint site, click “Edit Links” next to a navigation menu
    In your site, press "Edit Links" 
  2. Click “+link”
    In your links, press +Link 
  3. Enter the text that will display on the navigation menu
  4. Enter the full URL of the link destination (http://…)
  5. Click “OK”
    Type in Text to display, the URL, and then confirm by pressing "OK" 
  6. Click “Save”
    Save's location is up by the + Link option 


Learn more about SharePoint Sites

Online Web Apps

Your Office 365 account includes online versions of Word, PowerPoint, Excel, and OneNote. These web applications can be used to edit files from any computer and collaborate with team members in real time.

There are two main ways to launch Office Online Web Apps. You can either choose to create a new document or to edit an existing document.

Before you begin login to Office 365 at office.cloud.oregonstate.edu

Create a new document in OneDrive

  1. At the top of the page, click “OneDrive”
  2. Below the “Documents” heading, click “+new”
  3. Select the type of file you want to create
    Find OneDrive, press "+New", and select the document type 
  4. Enter a name for the document
  5. Click “OK”
    Input a name, confirm your name 
  6. Begin building your document in Office Online

Note: All changes will be saved automatically to OneDrive.
Document Preview 

Edit a document in OneDrive

  1. At the top of the page, click “OneDrive”
  2. Click the three dot menu “…” to the right of the file you want to edit
  3. Below the file preview, click “Edit”
    Press the "..." to the right of the file you want to edit, and press Edit in the pop 
  4. Begin editing your document in Office Online

Note: All changes will be saved automatically to OneDrive.

Learn more about Office Online Web Apps


Office Online works in a web browser. This makes its accessibility features work a little differently than Office desktop programs. For example, keyboard shortcuts might not be the same and the page layouts are different. However, all the keyboard shortcuts and other accessibility features that you know from the browser work in Office Online. You can also use the browser controls to zoom, to change text size, and to control screen colors.

Office Online provides WAI-ARIA support for assistive technologies (WAI-ARIA stands for Web Accessibility Initiative-Accessible Rich Internet Applications). If you use an assistive technology such as a screen reader or speech recognition software, you will have the best experience in Office Online if the assistive technology that you use supports WAI-ARIA.

Note: VoiceOver users on the Mac OS X platform may experience mixed results in accessibility depending on the web browser being used. The Safari web browser is recommended for Office 365 Online.

Microsoft Accessibility Documentation

Microsoft provides additional help for accessibility needs. Please go here for additional assistance:http://support.microsoft.com/gp/contact-microsoft-accessibility

Additional Help or Questions about Accessibility

If you have questions about using your assistive technologies, contact Disability Access Services. For general questions about accessibility at OSU, contact the Office of Equity and Inclusion.


How do I sign in to Office 365?

Click the "Sign In" button at http://oregonstate.edu/office365. When prompted, enter your full ONID email address in the username field and your ONID password in the password field. If you receive an error or are unable to login, please contact the OSU Computer Helpdesk via phone (541-737-3474) or via email.

How do I get Microsoft Office to work on my iPad/iPhone?

The Apple Store allows you to download Office apps for iOS devices. Available apps include Word, PowerPoint, Excel, OneNote, and OneDrive for Business. These apps enable you to read and edit documents stored in your OSU Office 365 Drive.

How do I get Microsoft Office to work on my Android?

Microsoft offers the "Office Mobile" app for Android devices. This application enables you to read and edit Word and Excel documents stored in your OSU Office 365 Drive.

How long can I keep Microsoft Office?

Currently, OSU students are allowed to keep Microsoft Office as long as they are enrolled in the current or a future term. This may be subject to change due as OSU's policies for account provisioning change.

Does this include Exchange??

OSU has not enabled the Exchange (Outlook email) option at this time. We continue to investigate all options in an ongoing effort to find the best tools for OSU students and employees.

How do I get help?

Please contact the OSU Computer Helpdesk via phone (541-737-3474) or email, or you may visit the Service Desk on the main floor of the Valley Library.

Is Google going away?

No. OSU has chosen enable both Google Apps for Education and Microsoft Office 365. While there is some duplication of services between these two, there are differences between them that provide significant advantages to different segments of the OSU population.

Is Office 365 secure?

Yes. The Microsoft Office 365 service exceeds OSU’s security requirements for storing unrestricted and sensitive data.

Does Office 365 meet accessibility features?

Please visit the accessibility statement at http://office.microsoft.com/en-us/office365-suite-help/accessibility-in-...

Are graduate students treated as students or employees?

Graduate students are treated as students, meaning they can use Office 365 even if they are employed by the University.

I already purchased Microsoft Office, what do I need to do?

You can continue to use your personally purchased version of Office 2010 or 2013. You can find instructions to link your OSU One Drive for Business to your personal install of office. http://office.microsoft.com/en-us/sharepoint-server-help/what-is-onedriv...

If you would like to leverage the OSU provided Microsoft Office Pro Plus license on your personal computer, please uninstall your current version and then follow the instructions here to download and install the current Office 365 installs.


The following links take you to Microsoft's Office support website for training resources and information.

Office Graphic


Word Graphic

Word Training: Training from beginner to expert on how to use Microsoft Word which is a word processor system.


Excel Graphic

Excel Training: Training from beginner to expert on how to use Microsoft Excel which is a spreadsheet application which features calculation, graphing tools, pivot tables, and a macro programming language.


OneNote Graphic

OneNote Training: Training from beginner to expert on how to use Microsoft OneNote for free-form information gathering and multi-user collaboration via notes, drawings, and audio commentaries.


Outlook Graphic

Outlook Training: Training from beginner to expert on how to use Microsoft Outlook to manage email across multiple services such as Exchange?, Gmail, Hotmail and other email providers.


Powerpoint Graphic

PowerPoint Training: Training from beginner to expert on how to use Microsoft PowerPoint which is slide-show design and presentation program.


Access Graphic

 Access Training: Training from beginner to expert on how to use Microsoft Access which is a database management system that combines a database and development tools into one product.


Project Graphic

Project Training: Training from beginner to expert on how to use Microsoft Project which is a tool for managing project tasks, developing a plan, and tracking progress.


Publisher Graphic

Publisher Training: Training from beginner to expert on how to use Microsoft Publisher which is an entry-level publishing tool that has an emphasis on page layout and design.


Visio Graphic

Visio Training: Training from beginner to expert on how to use Microsoft Visio which helps to create profesisonal diagrams to simplify complex information.

Lync 2013

What is Lync and who can use it?

Lync is Microsoft’s messaging client for corporate use. It uses the OSU global address book to connect all employees together allowing for faster collaboration. Only users with a Microsoft Exchange? account (your.account@oregonstate.edu) may use OSU's Lync service. You may also use Lync to communicate with persons who do not use Lync.

If you are unsure whether your account is capable, please contact your IT support group for clarification.

Lync Logo

Supported Platforms

Clients for Laptops and Desktops

  • Windows 7/8: Lync 2013 is available through Office 2013 or as a standalone installer. Lync 2010 clients will continue to work, but do not have access to the enhanced functionality provided by the Lync 2013 server.
  • Mac: Lync 2011 is the most recent client; it does not officially support all the features of Lync 2013

Free Apps for Mobile Devices

  • Windows 8.1 for Tablets (Surface): The Lync 2013 app is available through the Microsoft Store. Persistent Chat is not integrated into the app.
  • Android: The Lync 2013 app is available through the Google Play Store
  • iOS: The Lync 2013 app is available through the Apple Store or through iTunes
  • Windows Phone: The lync 2013 app is available through the Windows Apps Store

Differences between Lync 2013 and 2010?

For a comprehensive comparison between Lync 2013, 2010, and other version, click on this link. The following features are the most significant and noticable changes however:

  • New Metro styling (like Windows 8)
  • Persistent chat, which was previously group chat
  • Lync web app, for use without the Lync client
  • Support for up to 1080P HD resolutions

Fun Features in Lync 2013:

Training Videos:


Audio and Microphone Settings for Lync 2013

In case your audio or video isn't working correctly you can attempt to troubleshoot the audio and video settings yourself or call your support group.

Windows 7/8

To access Lync video or audio and microphone settings: 

  1. Click on the small gear in the upper right-hand side
  2. Click on Audio Device or Video Device
  3. Here, if you already have a device connected, you are able to change settings for audio inputs and/or outputs.


Alternatively you can click the icon with the speaker and microphone in the bottom left corner of the Lync window. It will open a little drop-down menu with a clickable option to Edit in Audio Device Settings.




To access your audio options on Lync 2011 for Mac:

  1. With Lync open, go to the Lync drop down menu and select Preferences
  2. Click on the Audio tab and verify Lync is using the correct device as well as the sound settingsMac Audio Settings

Lync 2013: Sharing Screens

Have you ever wanted to show someone exactly what you are looking at on the computer, but the person isn't with you at the time? With Lync 2013 you can share your screen - or just part of it - with other people, like colleagues. To do this:

  1. Open a Chat window with the person(s) with whom you want to share your screen.
  2. Hover your mouse over the monitor icon on the bottom of the chat window.
  3. You may choose to share a specific program, a specific monitor, or your entire screen (nothing on your screen is shared until you make your selection).

NOTE: This is not available in the Windows 8 Lync Metro App

Lync Meeting and How To Schedule One

Lync meetings are very convenient and a powerful tool for groups that can't physically meet. With a webcam and microphone you can turn a chat room into a video conference. Scheduling a meeting allows you to organize a time for everyone to meet and also permits people to join in by calling a phone number!

Outlook 2013 (Windows)

  1. Go to calendar in Outlook located in the bottom left of the screen.
  2. Right click on the time that you would like the meeting.
  3. Select Lync Meeting in the Appointment Tab at the top
  4. Invite the people you wish to include in this meeting, then send the message.
  5. To join a meeting that you were invited to:
    1. Check your email for the invitation.
    2. In the email click on Join Lync Meeting.
    3. The next window will ask for permissions on what you want to allow to be used for that meeting.


Outlook 2011 (Mac)

  1. Open Outlook and go to the Calendar
  2. In the Home tab, click on Meeting Mac Calendar Meeting
  3. On the email pop-up, select Online Meeting then Create Online Meeting Create online meeting mac
  4. Fill out all the specific times and information about the meeting then send


Lync Web Scheduler

If you don't have Microsoft Outlook, or are on an operating system not based on Windows, you may use Lync Web Scheduler.

  1. Go to the Lync Web Scheduler Page (we recommend bookmarking this if you plan on making many meetings).
  2. If you have a unified account log in with your username@oregonstate.edu, otherwise sign in using your Exchange? domain\username and password.
  3. Fill out the desired meeting information and save it.
  4. Information will be displayed with a summary of the meeting and information on calling in.
  5. Attendees are not invited to the meeting via Lync Web Scheduler. You will need to manually copy and paste the meeting details into an email or calendar invitation.

Persistent Chat

Persistent chat is the Lync 2013 version of a chat room. With persistent chat, you can create topic-specific chat rooms that aren’t deleted. This means that once a person joins a chat room, they will always have access to that conversation and everything said there will be displayed even if they weren't there when it was posted.

A benefit of persistent chat is the ability to check in with the chat rooms, without getting constant notifications for every message, unless of course the chat is currently open. Additionally someone with access to the chat room can see the chat’s entire conversation history, meaning information does not need to be repeated.

To join a persistent chat room:

  1. Click the icon near the top of the screen with three people within the speech bubble. 
  2. Click the box that says "Find someone or a room"
  3. Search for the name of the persistent chat room
  4. Right click the room you want, then click Follow this Room from the drop-down menu.

To create a persistant chat room:

  1. Click on the chat rooms button on yoru lync client
  2. Press the + sign and select "create a chat room" first 2 steps of creating persistant chat
  3. You will then be redirected to a webpage and asked to login, use your exchange? credentials (if you have a unified account use username@oregonstate.edu, otherwise use cn\username for username)
  4. Choose Create A New Room from the next page (This page is where you would be able to select any other chat room you are a manager off)New chat room splash page
  5. There are several options on the next page to fill out:
    • Room Name- This will be the name of your room. We recommend a concise name that accurately represents the topic of the chat room
    • Description- Enter a more in depth description of what the chat room is to be used for here
    • Privacy- Select what level of security you want
    • Add-in- Any web applications will be added here. The default is blank and shouldn't be touched unless you know what the application does.
    • Managers- Add the email address of everyone you wish to moderate and administrate the chat room here.
    • Members- Add the email address of everyone you wish to participate in the chat room here
    • Invitations- Choose whether you want an invitation email sent or not
  6. Once all those options are complete, press Create to finish

Skype for Business on Mobile Devices

Mobile Devices and Skype for Business (Formerly Lync)

One of the bonuses to using Skype for Business is that you can join meetings from your phone. This allows you to join a meeting even if you can't be physically next to your computer. There are some features that are not available on the mobile version such as desktop sharing, but the basic functionality is there. For more detail on the functionality see this article. For instructions on setting up Skype for Business on your iPhone/iPad, Android, or Windows Phone, scroll down until you find your device.

For iPhones and other iOS devices

  1. You may download the Skype for Business app from the App Store. To find it, search for "Skype for Business".
  2. Install the application.
  3. To open the app, find the icon and tap it.
  4. Enter your Exchange? email address and password to log in.


For Android Phones and Tablets

  1. You may download the Skype for Business app from the Google Play Store. To find it, search for Skype for Business in the Play Store.
    Android App Store screen 
  2. Once you're at the store page, press install and accept the permissions screen that pops up. Once the application is installed, go to your applications screen and select the Skype for Business icon.
    Link Button 
  3. Enter your Exchange username and password and press Sign In.
    Lync 2013 Android Log in 


For Windows Phones and Tablets

  1. You may download Skype for Business from Windows Mobile App Store.
  2. Install the application then go to your applications screen and select the Lync icon.
  3. Enter your Exchange email address and password to log in.

Where Lync 2013 Conversations are Saved

If you need to access an old conversation with a coworker they have not been lost! You can find them in two different places. Conversations are saved in the Conversations Tab in Lync, and sent to your Outlook inbox under the “Conversation History” folder. 


To find the conversations in lync, click on your conversation Tab 

Conversation Tab



To view your history in outlook, click on the Conversation History folder

Conversation History

Presence State

What does each presence state mean?


presence is greenAvailable You are online and available for contact.
presence is redBusy

You are in a Lync phone call or, according to your Outlook calendar, you are in a meeting.

presence is red with a white line Do not disturb You don't want to be disturbed and will see conversation alerts only if they are sent by your Workgroup contacts.
presence is yellowBe right back You are away briefly and will return shortly.
presence is yellowAway Your computer has been idle (for 15 minutes, by default).
presence is yellowOff Work You are not working and are not available to contact.
presence is greyOffline You are not signed in. If you have blocked individuals from seeing your presence, you'll always appear offline to them.

Oracle Connections to Administrative Databases

This information is primarily for developers and end users who create reports using Oracle software, not standard users.

During the Thanksgiving break of 2016, the migration of administrative databases will take place. After this migration, customers will no longer connect to each individual server (per service), but instead connect to a single server cluster which hosts each service. This process is intended to be as seamless to the customer as possible. To assist in this transition this document will attempt to answer most of the common questions and provide technical details to your technical staff. If you experience issues with this service; please contact the Service Desk to receive assistance.

General Information:

Connections to the campus administrative databases are facilitated by the Oracle client installed on your Windows computer. This client uses a connection file (TNSNAMES.ORA) to store the names, IP address, and service details about each administrative database. This file is what needs to be updated post-Thanksgiving in order for your connections to continue working. Some IT Groups on campus are updating these files automatically for their customers during the migration but if you do run into problems please contact the Service Desk for assistance.

Oracle Client and TNSNAMES.ORA Information:

In general the Oracle client is installed in the C:\Oracle\ folder on your Windows computer. The TNSNAMES.ORA file is generally found in the C:\Oracle\Version\Client\Network\Admin folder (your location may vary slightly depending on the Oracle version installed). This file stores all of the connections that your Oracle client can make.

As a precaution we strongly suggest that you back up the TNSNAMES.ORA file before attempting any of the upgrade steps or modifications in this document.

Backing up your TNSNAMES.ORA File:

  1. Click on Start, Run
  2. Type in C:\ and press OK.
  3. In the window that opens; double-click on Oracle.
  4. Browse down the folder structure until you get to the Admin folder.
  5. Right-Click on the TNSNAMES.ORA file and select Copy.
  6. Right-Click on your desktop and select Paste.

Updating your TNSNAMES.ORA File:

Once you have safely backed up your TNSNAMES.ORA file the upgrade process can begin. If you have difficulties with the upgrade you can always revert to the backed up copy.

Obtain the updated TNSNAMES.ORA File:

  1. Browse to \\Software.oregonstate.edu\Software\Oracle\11\TNSNAMES\OSU
  2. Copy the TNSNAMES.ORA file and proceed to the next step.

Upgrading your TNSNAMES.ORA File:

  1. Please Note:This should only be completed AFTER November 27, 2016.
  2. Browse to your C:\Oracle folder and locate the ADMIN folder.
  3. Delete or Rename the existing TNSNAMES.ORA file.
  4. Copy the newly downloaded/obtained TNSNAMES.ORA file into the ADMIN folder.
  5. Upgrade Complete. – You should be able to access your connections as normal now.

Once your file has been updated, your client should be fully functional. There are no more steps to be completed. If the upgrade didn’t solve your issue or you continue to experience connection issues please contact the Service Desk or refer to the Advanced Technical information listed below.

Advanced Technical Information:

Remember: Host names in existing files can vary and may not only be db1 or db2. Look for host names ending with ucsadm.oregonstate.edu. The new cluster name should be consistent for all databases. When editing an existing TNSNAMES.ORA file is needed, please use a basic text editor like Windows Notepad to edit the file.

JDBC connection strings:

Before - SID format After - Service Name format
jdbc:oracle:thin:@[HOST][:PORT]:SID jdbc:oracle:thin:@//[HOST][:PORT]/SERVICE
jdbc:oracle:thin:@db1.ucsadm.oregonstate.edu:1521:prod jdbc:oracle:thin:@//ecs-cluster.ucsadm.oregonstate.edu:1521/qry_prod.ecs.osu
jdbc:oracle:thin:@banner.ucsadm.oregonstate.edu:1521:prod jdbc:oracle:thin:@//ecs-cluster.ucsadm.oregonstate.edu:1521/qry_prod.ecs.osu
jdbc:oracle:thin:@dwprod.ucsadm.oregonstate.edu:1521:dwprod jdbc:oracle:thin:@//ecs-cluster.ucsadm.oregonstate.edu:1521/qry_dwprod.ecs.osu

tnsnames.ora Updates Example:

Ex. Before

B1prod =
B4  (ADDRESS=(PROTOCOL=TCP)(Host=db1-oravip.ucsadm.oregonstate.edu)(Port=1521))
B5  (ADDRESS=(PROTOCOL=TCP)(Host=db2-oravip.ucsadm.oregonstate.edu)(Port=1521))
B6  (CONNECT_DATA=(SERVICE_NAME=prod.banner.osu))
B7 )

  • B3 - Load balancing will now be automatic, this line can now be removed
  • B4 - The host name has changed from the single server address to the server cluster address (seen in A3)
  • B5 - Each service connected to is now a single cluster. Duplicate connection names are no longer needed.
  • B6 - Service name has changed since the administrative databases migration (seen in A4)
Ex. After

A1prod =
A3  (ADDRESS=(PROTOCOL=TCP)(Host=ecs-cluster.ucsadm.oregonstate.edu)(Port=1521))
A4  (CONNECT_DATA=(SERVICE_NAME=qry_prod.ecs.osu))
A5 )

  • A3 - The host name has changed from the single server address to the server cluster address (changed from B4 & B5)
  • A4 - Service name has changed since the administrative databases migration (changed from B6)

General Service Name Changes:

Database Server-

Before After Description
db1 & db2 ecs-cluster.ucsadm.oregonstate.edu
PROD qry_prod.ecs.osu Production Banner-related schemas.
DEV2 qry_dev2.ecs.osu DEV2 Banner-related schemas.
DEVL qry_devl.ecs.osu DEVL Banner-related schemas.
DW PROD qry_dwprod.ecs.osu Production data warehouse.
DW DEVL qry_dwdevl.ecs.osu DEVL data warehouse.
db4 & db5 ecs-cluster.ucsadm.oregonstate.edu
OS PROD qry_osprod.ecs.osu Production application schemas.
OS DEV2 qry_osdev2.ecs.osu DEV2 application schemas.
OS DEVL qry_osdevl.ecs.osu DEVL application schemas.
db7 & db8 ecs-cluster.ucsadm.oregonstate.edu
OD PROD qry_odprod.ecs.osu Production ODS schemas.
OD DEV2 qry_oddev2.ecs.osu DEV2 ODS schemas.
OD DEVL qry_oddevl.ecs.osu DEVL ODS schemas.


How do you access Qualtrics for Oregon State University?

Go to the Oregon State Univeristy Qualtrics page at http://oregonstate.edu/main/online-services/qualtrics

Need Qualtrics Support?

Support for Qualtrics is through the Qualtrics company. Please follow this link to contact a Qualtrics representative on the right hand side under the "Get Help" section. http://oregonstate.edu/main/online-services/qualtrics

Having trouble logging in with your ONID account?

Contact the Service Desk at 541-737-8787 or submit a request through the help form. http://is.oregonstate.edu/webform/contact-is-service-desk 

Need Qualtrics Help?

Qualtrics Research Suite Main Qualtrics page
5 Steps to Learn Qualtrics After watching the training videos, you can practice what you just learned in the video, it gives you links to step by step instructions on what to do and articles in case you get stuck.
Tips on Building Surveys Gives you links to a guide on building your own online survey, benefits of multiple choice questions, and help with question flow.
Employee Surveys Employee Survey links on how to’s and guides to creating different surveys.
Data Analysis Guides Data Analysis Guides, resources to analyze the data you receive from the survey.
How to activate a survey and other tasks. Distribution methods, adding panel members, emailing, and other options.
Guide on how to view Reports Reports, survey stats, adding table/graph/note, filter options, report options, sharing reports, responses, retake survey links, downloading reports, cross tabulation, reporting beta.

OSU Mobile App

The OSU Mobile App provides quick access to commonly used web tools for the OSU community. It is available for iOS and Android devices.


The mobile app will be released for download and install on 3/22/2017.

Please visit the OSU Mobile App website for more information.

Secure Shell

What is SSH??

SSH (Secure Shell) is a secure replacement for telnet. Telnet is an old program that was used to connect to and communicate with servers for various reasons. Telnet allows users to access UNIX servers from a personal computer. It is often used to check email, edit web documents, compile programs, etc. Because telnet was designed with little regard for security, its use is not recommended. SSH was developed as a replacement for telnet. SSH has all the functionality of telnet with security and added features.

Most OSU servers support SSH and encourage its use over traditional telnet clients. The use of SSH is encouraged because communication between the client and the server are encrypted. This makes it very difficult for a malicious user to eavesdrop and steal personal information.

SSH for Windows

What is SSH for Windows?

SSH for Windows is a commercial implementation of SSH which runs on most Windows Operating Systems. SSH for Windows can replace telnet for servers that support it. Most OSU servers support SSH and the system administrators encourage its use over traditional telnet clients. The use of SSH is encouraged because communication between the client and the server are encrypted. This makes it very difficult for a malicious user to eavesdrop and steal personal information.


Command Line SSH

How do I use the SSH from a command line?

To use SSH from a command line on a UNIX or Mac OS X machine, type:

ssh [-l login] remote_host

where login is your username on remote_host, and remote_host is the address of the machine you want to connect to. The part enclosed in brackets is optional if your username on your local machine is the same as your username on remote_host . For example, to SSH to the ONID shell server, you would type:

ssh -l username shell.onid.oregonstate.edu

For more information, read the manual page for ssh by typing man ssh .

More SSH Clients

Where can I find more SSH clients?

Additional SSH clients and documentation can be found at https://en.wikipedia.org/wiki/Comparison_of_SSH_clients


What is WebEx?

WebEx is a web collaboration tool, allowing for up to 1000 people to meet simultaneously. It has the features of many of the web collaboration tools (screen sharing, audio/video conferencing, file sharing, IM chat, etc…). OSU has purchased a site license, effectively giving all staff/faculty their own account to host conferences, as well as 33,000 student licenses (truncated version of staff account – only can connect 8 people when hosted by a student account). A license is only needed to host a session, therefore non-OSU people can join an OSU WebEx session without requiring their own license. We also have the ability to bring in standards-based video conferencing (i.e. Polycom or Cisco room-based video system) endpoints into the WebEx session. This will require additional technical assistance (via that department’s DCA? or tech lead) to set up and schedule.

WebEx - New User Training Video (1 Hour) - https://media.oregonstate.edu/media/t/0_ys2vctfr


Who can use WebEx?

Any non-student OSU employee will have access to a full WebEx license, and all OSU students will have access to a slightly reduced-function student license. Student-workers may get access to a full employee version if there is sound reasoning behind that. Please contact MCS to request that access (conference.center@oregonstate.edu)

Why use WebEx?

WebEx is the most-frequently used web collaboration tool on the market today. There are outstanding features available through WebEx, including the ability to include a room-based video conferencing endpoint into the session. Not only is the tool very powerful, it is centrally supported and funded by OSU, making this a tool you should feel comfortable using – both from a quality standpoint, and a support standpoint.

How can I sign up for WebEx?

All you have to do is go to http://oregonstate.webex.com/ and click the “Log In” button on the top right-hand corner. This will redirect you to the OSU Login page, and the act of inputting your user name and password will create your account for you. For students, visit http://oregonstate-students.webex.com

How is the service accessed?

Meetings are scheduled using Outlook or the OSU WebEx URL (oregonstate.webex.com or oregonstate-students.webex.com). The scheduling of a meeting generates a URL for the other attendees to use to connect to the conference. If/when it is required to bring in a Polycom/Cisco room-based video endpoint, the user should talk with their DCA to schedule that, this is needs to be done during the initial setup of the meeting to create the correct meeting URL.  A new meeting URL will have to be created if they decide to add video endpoints after the initial meeting is created.

What if I need help with WebEx?

If you are having any issues logging in or accessing your WebEx account, you will want to contact the Service Desk:

Oregon State Service Desk
Phone: 541-737-8787

 If you are looking for information on how to use WebEx or you are having a technical issue within the program, you will want to get into contact with the WebEx support team: 

WebEx Technical Support 

Website: https://support.webex.com/support/manage-ticket.html
Phone: US and Canada Toll-Free 1-866-229-3239

International Toll +1 916-636-9000

Website: help.webex.com

Additional Info: support.webex.com

Toll-Free calling within WebEx Platform:

Information on Toll-Free Calling

Additional Tools and Guides:

WebEx Meeting Center - Getting Started - Windows

WebEx Meeting Center - Getting Started - Mac

WebEx - How To's

WebEx - Knowledge Base

WebEx - Productivity Tools

WebEx - Using Your Web Cam


How To Install WebEx Productivity Tools

Step 1:  Go to http://oregonstate.webex.com/


Step 2:  Log in using your ONID credentials by clicking on the “Log In” button in the top right-hand corner of the page (which should take you to the OSU Login page)



Step 3:  Now you should be logged in to your WebEx page. Click on the tab on the top of the screen that says “Meeting Center”, and then click the “Downloads” button on the bottom left-hand sidebar on the screen (located in the “Support” drop-down on the left sidebar)




Step 4:  Choose the operating system you have (e.g. Windows or Mac), and then click “Download”



Step 5:  Once that has downloaded and auto-installed, it should open the tool. To configure it, you’ll need to click the “Edit WebEx Settings” on the bottom of the tool.



Step 6:  Fill out only the site URL, which should be: oregonstate.webex.com. The User Name and Password should be left blank. Check the button that says “Remember my password” before you hit “Login”. This should bring up the ONID login page, which you’ll need to login to. This should be the last time you will have to log in for use of Productivity Tools.




NOTE:   You may need to restart your computer before these changes take effect.

WebEx - Using Productivity Tools

Using Productivity Tools

If your WebEx Site administrator has enabled it, Productivity Tools are installed automatically. The installation begins when you log in to your site with your host account information. If you are prompted to download productivity tools when you log in, click Download, then follow the prompts.


If Productivity Tools are not installed automatically, and you are not prompted to install them, follow the instructions below for Downloading Productivity Tools. Once installed, Productivity Tools enable you to start meetings instantly from the One-Click panel or from other applications on your desktop.

Downloading Productivity Tools

1. Log in to oregonstate.webex.com

2. Select MY WEBEX

3. Click Productivity Tools Setup (on the left navigation panel). The One-Click Setup page appears.

4. Complete the Meeting Options and Audio Conference information, then click Save. The Productivity Tools Setup page appears.

5. Click Install WebEx Productivity Tools. Your browser’s file download message appears. 

6. In the Open File dialog, click Run.

7. Click Finish to complete the installation. The WebEx Productivity Tools dialog appears

8. Enter your Site URL, Click Login and a page appears to log in using SSO.

How To Sign Into WebEx

How to Sign Into WebEx


Video Tutorial: How to Sign Into WebEx


1) Visit Oregonstate.WebEx.com

2) Click "Log In"


3) Enter username and password then click "Log In"

How To Join a WebEx ONLY Session

How To Join a WebEx ONLY Session On Desktop (Mac and Windows)

Click the link in your email to join a meeting.

OR visit https://oregonstate.webex.com and enter the meeting number. (Login not required)

A sign in box will pop up, type your name as you wish it to be displayed in your meeting.

Enter your email address.

Click Join.

Click Connect to Audio to join the audio conference.

Use the chat panel to communicate with others in the meeting.

Cisco WebEx Meetings for iPhone/iPad

Download/Install Cisco WebEx Meetings from App Store.

Tap the meeting link in your email.

OR Open the app and enter the meeting number, and enter your name and email address.

To join the audio conference, click connect using internet.

You will be using your mobile device data plan unless you are on a Wi-Fi connection

Cisco WebEx Meetings for Android Phones/Tablets

Download/Install Cisco WebEx Meetings Google Play Amazon Appstore for Android


Tap the meeting link in your email.

OR Open the app and tap Join by Number.

Enter the meeting number, your name, and your email address.

Then tap Join. To join the audio conference, tap audio connection, then tap Connect using Internet.

You will be using your mobile device data plan unless you are on a Wi-Fi connection.

Cisco WebEx Meetings for BlackBerry

Download/Install Cisco WebEx Meetings from BlackBerry World.

Tap the meeting link in your email.

OR Open the app and enter your name and the meeting number provided in the meeting invitation.

Then tap Join.

To join the audio conference, tap the audio option, then tap Connect Using Internet.

You will be using your mobile device data plan unless you are on a Wi-Fi connection.

Cisco WebEx Meetings for Windows Phone 8

Download/Install Cisco WebEx Meetings from Windows Phone store, Apps+Games.

Tap the meeting link in your email.

OR Tap the WebEx Meetings tile , then tap join by number.

Enter the number provided in the email invitation, your name, and your email address.

Then, tap join.

To join the audio conference, tap connect to audio. 

Select connect using internet.

You will be using your mobile device data plan unless you are on a Wi-Fi connection.

For more information…

Cisco WebEx Documentation


Videoconference Support

Managed Communication Services


Test Site


Academic Technology

Kristina Case and/or Raul Burriel


How To - WebEx with Video Conferencing Unit (WET)

HOW TO: Setup WebEx with Video Conferencing Equipment (WET)

Before you begin setting up a WebEx with Video Conferencing Equipment conference, please ensure that you have visited oregonstate.webex.com and have logged in. This will automatically create a WebEx account for you. 


1)      Open a web browser and navigate to https://webex.oregonstate.edu

2)      Enter ONID username and password. Some browsers require “onid\” and some do not.

3)      Click Log In

4)      Click Smart Scheduler icon


5)      Click the green New button


6)    Enter the meeting title and select the Start and End date/time

          *The meeting will start and end at the exact times that you enter. It does NOT auto-extend the meeting based on use. 


    7)       Click in the Add Telepresence Rooms box and type in the room name

         8)   Select the room and it should place it in the list below the search box


    9) If you cannot find your room or need to have a video/audio site dial in, select the 3 horizontal lines button.

    10)    Increase the number of video or audio participants as needed. Even though it says SIP call-in, H323 or IP address? dialing does work as well.


     12)       Click WebEx and then the box next to Enable WebEx. A meeting password is OPTIONAL





    13)    Click the green Save button


     14)         You will be forwarded to a page with the conference you just scheduled


     15)    You can click the meeting title to edit/make changes to the scheduled meeting.


     You will recieve 3 confirmation emails, 2 of them are for your records and the email with "Forward to others" in the subject line is the one you would send to people who need to join the WebEx session.


   Please note:

If you need a WebEx Enabled TelePresence (WET) meeting recorded, please email conference.center@oregonstate.edu after scheduling/saving the meeting. Include the meeting title, date/time and meeting number for the meeting that needs to be recorded. MCS will reply back with instructions on how to edit and add the recording profile to your meeting.

If a WET meeting is setup with a "Recording Profile", all video, audio and content will be recorded. If you click the "Record" button within a WebEx session (from computer) during a WET meeting you will only record the audio and content, no video is captured. In a WebEx session without any TelePresence, the "Record" button does capture all audio, content and video.  


How To Connect to WebEx Audio

Don’t have audio in your WebEx session???


If audio is not working in your WebEx session, don’t forget that you MUST connect to the audio portion of the session either through your Computer (“Call Using Computer”), or your telephone (Click “More Options”, and select “I Will Call In”). If you do not connect to the audio, NOBODY WILL BE ABLE TO HEAR YOU, NOR WILL YOU BE ABLE TO HEAR ANYONE ELSE!


For Telephone Access:



If you still cannot get your computer to connect to the audio, you may need to change the audio source on your computer.

Click the “Audio” tab at the top of the screen, and select “Computer Audio Settings”. This will pull up a new window that allows you to drop down choices for the speakers and microphone. Select your best option, and click “OK”.



Note: When you click the “Test” button, you should hear the WebEx jingle (a roughly 3 second series of tones) through your speakers. Speaking into your microphone will show audio levels under the Microphone pull-down menu.



If you are still having problems, please contact your departmental IT Tech to assist with adjusting audio on your specific device (laptop, PC, Mac, phone, tablet, etc.). 

Toll-Free calling within WebEx platform

Toll-Free calling within the WebEx platform


By default, users are provided access to VoIP audio (audio services embedded within the WebEx user interface), as well as audio accessed via phone by calling a number in the San Francisco Bay Area (1-415-xxx-xxxx). Both of these calling methods are covered financially by the university.



If you need a toll-free number for your users, you may opt-in to toll-free service. To do so, please send your request to conference.center@oregonstate.edu with the following information:

            - Names of those who need toll-free access.

            - The department to which those fees will be billed.

            - The billing Index to which those fees will be billed.



The cost for toll-free service is $.09/minute per caller. All charges are billed to the host and there is no way to break that into multiple charges or indexes. So, if you host a 60-minute meeting that has 10 participants who call in via toll-free, you will incur a charge of $54 for your department (10 people X $.09 X 60 minutes).



If you simply need a toll-free conference calling method with the need to use web collaboration (document sharing, video conferencing, etc.), OSU can provide this to you at a lower cost. Please inquire with conference.center@oregonstate.edu for details and options.



It does seem counter-intuitive that toll-free would cost the University more than a toll call, but it’s absolutely the case. The reason is because in order to gain full functionality of the WebEx service, using their conference bridge infrastructure makes the most sense. However, we need to pay for access to that service on a per-minute/per-caller basis. The toll-free ability just adds the additional cost for the 800# (someone’s got to pay for it, and it’s not going to be WebEx!) that calls into exactly the same place the toll number does.


OSU pays roughly $.01/minute for long distance calling from calls generated from OSU to a non-OSU site. The cost for a toll call to WebEx is $.04. So it costs the University about $.05/minute to use the toll calling method. That is much better than the $.09/minute for toll-free.


WebEx - How to Schedule Alternate Host

How to Schedule an Alternate Host:


Video Tutorial: How to Schedule an Alternate Host


1)  Log in at oregonstate.webex.com

2) Click Meeting Center

3) Click  “Schedule a Meeting” under ‘Host a Meeting’ header

4) Click “Advanced Scheduler”


5)  Enter a title and work through the steps until you get to bubble number 4


    6)  Click "Select Attendees" and a pop-up window will appear.



    7)  From the Source dropdown select "Personal Contacts"

    8) Click "New Contact" and a pop-up appears



    9) Enter Full name and users ONID email address. (Note: Alternate host MUST have a WebEx account. They are required to have logged into WebEx at least once before you can schedule them as an alternate host. Email format is: {ONID Username}@oregonstate.edu)


    10) Click “Add” and it takes you back to the Select Attendees window

          11)  The new contact will be on the left side of the window

          12)  Single click the added person’s name

           13)  Select “Alternate Host >” and name moves to the right



WebEx - Videos - How-to

WebEx - Videos - How-to


Logging into WebEx

Adding an Alternate Host to your WebEx session