Electronic mail (commonly known as e-mail) is a form of communication commonly used by companies, schools and individuals to exchange? digital information. E-mail is the process of transferring messages from a sender to receiver, and is analogous to traditional mail. On both ends of this transaction, the users interact with software (e.g. Micrsoft Outlook, MacMail, etc.) or a webpage (e.g. Gmail, Hotmail, etc.), which you can think like a mail box where you can send and receive letters. Before reaching the recipient, the e-mail is fed through a system of servers to arrive at the appropriate destination. This can be thought of as being similar to the route a traditional letter takes through the postal service.
Students, employees, and associates will receive an ONID e-mail address ("username"@onid.oregonstate.edu). Many departments offer Exchange Accounts (usually "firstname.lastname"@oregonstate.edu) for their employees.
Most individuals affiliated with OSU will have at least one e-mail address associated, usually an ONID email address. Depending on your affiliation, you may receive multiple e-mail addresses. Many of the major colleges provide an e-mail address (e.g., Engineering, Forestry, Science, etc.) that is specific to their division.
Click on any of the following categories for more information:
NOTE: In order to reduce spam, emails sent from off campus to our mail servers will be limited to 1,000 recipients/hour or 500 messages/hour (whichever is reached first). If you need to send more emails, you will have to wait for the hour to expire.
The OSU Network ID (ONID) is the basic network account provided to everyone associated with the university. When you sign up for your ONID account, your ONID email account is also created. Your ONID email account will be in the format:
Your username is provided at the end of the ONID sign up process. For more information about your ONID account click on the ONID category in the help topics menu.
Note: We have limited support for phone email clients and while most people successfully get email following our instructions, we cannot guarantee they will work with your ONID email account, due to the many differences in software and features across many different phones that are sold today.
Please visit our ONID FAQ under the FAQ menu option.
There are two options for configuring your mail client. You can either look through our supported list of programs or you can use our server connection settings and configure the client appropriately.
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Mobile Devices |
Windows |
Mac |
Linux / Unix |
If your settings are not listed above, the following settings can be used in your mail client. See the appropriate help documentation for your mail client to find out how to enter this information.
If you see an option asking if you want to use TLS, it is recommended that you choose that option.
Please note that you may be prompted for a username and password when sending mail. The username and password are your ONID username and password. Many mail clients allow you to save these credentials so you are not prompted for them every time you send mail. Additionally, note that if you change your ONID password, you will be asked to re-enter your credentials.
To set up Outlook 2011 for use with your ONID e-mail account, please take the following steps:

Note: Retrieving your e-mail, calendar appointments and tasks can take some time. The amount of time is dependent on the size of your mailbox and the connection you are using. E.g. - If you have a slower off campus connection, the time to load your mailbox will take longer.
To search for people, click on the Contacts Search icon at the top of your Outlook window, or click on the To... button while composing a message. Choose directory.oregonstate.edu from the drop-down list. Type the name of the person you would like to look up in the Search field.
To set up Entourage 2008 for use with your ONID e-mail account, please take the following steps:
Entourage is now configured to check your mail!
To search for an email address, click on the Address Book icon. Select Directory Services from the left menu, then select OSU Online Directory. In the top right search box, enter a name or email address and press enter. Entourage will also search the directory automatically when you type a name in the To: address when you are composing a new message.
Searches work best when you use only a person's last name, or use the format "lastname, firstname".
To set up mac OSX Mail for use with your ONID e-mail account, please take the following steps:




OS X Mail Client is now configured to check your mail!
To search for an email address while composing a new message, type the name of the person you are searching for in the To: field. It will auto complete the address and give you other matches for that name.
Searches work best when you use only a person's last name, or use the format "lastname, firstname".
If you would like to get your ONID email on your Android device, please follow the instructions below. Your directions may vary as different manufacturers have different Android OS builds.
Depending on your device manufacturer (HTC, Motorola, etc.), you may need either a valid Wi-Fi signal or a data connection (4G, 3G, Edge, etc.) before you attempt to set up your account. You may wish to check with the hardware vendor to see which is required for setup.
You are done!
Your phone should now receive emails from your ONID account. If you are not getting email or if the above instructions are not working for you, please call the OSU Computer Helpdesk at (541) 737-3474 and we'll help you out.
Note: On some android phones, the default mail client sometimes doesn't work with ONID email. An alternative is to install K-9 Mail (Play Store Link) from the Android Marketplace and add an account using the same settings mentioned above.
A PDF instruction sheet is available here.
*Cisco VPN is available for Android 2.1 and above
You can use this utility here to set it up automatically. Just navigate to this page on your device and download the file provided below. (ONID.Mobileconfig)
Make sure you have an active wireless network connection before following these steps.

Your iPod/iPad is now configured to check your mail! You may now select which items you would like to sync (mail and notes).
To read your ONID email, click on Mail from the iPod toolbar.
There are two options available when setting up ONID email on your Blackberry:
In most cases, following these steps should result in a properly configured email integration.
Your ONID email should then start to sync with your Blackberry device
Due to the variety of Blackberry devices, ONID setup may vary. These instructions may not work for all Blackberry devices.
To set up Outlook 2010 for use with your ONID e-mail account, please take the following steps:



To search for people, click on the Address Book icon at the top of your Outlook window, or click on the To... button while composing a message. Choose directory.oregonstate.edu from the Address Book drop-down list. Type the name of the person you would like to look up in the Search field.
To set up Outlook 2007 for use with your ONID e-mail account, please take the following steps:


To search for people, click on the Address Book icon at the top of your Outlook window, or click on the To... button while composing a message. Choose directory.oregonstate.edu from the Address Book drop-down list. Type the name of the person you would like to look up in the Search field.
The instructions below assume the user has the latest service pack installed for Office 2003 (Service Pack 3). If you do not have the latest service pack (or are not sure), you can download service pack 3 for free from Microsoft's webste, or you can install it through Windows Updates.
To set up Outlook 2003 for use with your ONID e-mail account, please take the following steps:
Outlook should then start downloading your email. If a login box appears, you can enter your ONID username and password in, then check the Remember Password box so it doesn't ask you again. To set up Outlook to use the OSU Online Directory, so you can search for users in the OSU address book, please read the instructions below:
To search for people, click on the Address Book icon at the top of your Outlook window, or click on the To... button while composing a message. Choose directory.oregonstate.edu from the Show Names from the: drop-down list. Type the name of the person you would like to look up in the Type Name or Select from List: box.
To set up Outlook Express for use with your ONID e-mail account, please take the following steps:
Outlook Express is now configured and should begin downloading your mail. To set up Outlook to use the OSU Online Directory, so you can search for users in the OSU address book, please read the instructions below:
While composing a new message, click on the To: button to open the Select Recipients window. Click on the Find... button to open the Find People window. Select directory.oregonstate.edu from the Look in drop-down list. Enter a name or email address, then click the Find Now button to search. Select the correct person and click the To: -> button to add them to your new message.
Windows Mail is now configured to check your mail!
___________________________________________________________________________________
While composing a new message, click on the To: button to open the Select Recipients window. Click on the Find... button to open the Find People window. Select directory.oregonstate.edu from the Look in drop-down list. Enter a name or email address, then click the Find Now button to search. Select the correct person and click the To: -> button to add them to your new message.
These instructions were tested with Evolution versions 2.32 and 3.02.
Evolution is now configured to check your mail!
_________________________________________________________________________________
These instructions were tested with Evolution versions 2.32 and 3.02.

Pine was developed by the University of Washington specifically to provide user access to electronic mail without complication. Pine was originally based on ELM but has evolved into a completely different program. Although we describe many of Pine's functions below, Pine is quite easy and natural to use, and is used daily by thousands of users at the University of Washington and elsewhere around the world. You may find that exploring it on your own and reading Pine's built-in help messages is the most enjoyable way to learn its features (and the most comprehensive).
For more help on getting connected to shell.onid.oregonstate.edu, please refer here.
Conventions Used In This Document
Commands you are instructed to type are shown in bold:
cd mail
Keys to press are shown surrounded by angle brackets: <RETURN> or <ALT>
Within Pine, menu function letters preceded by a caret (^) signify a control character. For example, "^G" means <CONTROL><G>, which means press and hold the <CONTROL> key, then press the <G> key and then release both keys.
For more help on getting connected to shell.onid.oregonstate.edu, please refer to: /och_helpdocs/onid/using-onid/shell
Using an SSH? program, open a connection to shell.onid.oregonstate.edu. When prompted, enter your ONID username and password to login.
After typing in your correct login and password you will be at the UNIX prompt. To run the Pine program type:
pine
Then press the <RETURN> key and you will enter into the main menu of the Pine mail program:
Within Pine, each menu function is preceded by its one-letter command, usually shown highlighted in reverse video at the bottom of the screen. For example, entering a <?> will display help information, or entering a <Q> command will cause Pine to exit.
You can press <M> within most screens in Pine in order to return to this Main screen
When people begin using e-mail they often find the addressing system confusing. E-mail addresses are very similar to postal mail addresses. Both postal and e-mail addresses utilize a hierarchical addressing system; the information goes from very specific to very general. Here are some examples of e-mail addresses:
george@cac.washington.edu
coyotew@onid.orst.edu
molly@microsoft.com
A breakdown of an e-mail address is as follows:
george (user name or ID)
@ (this user is located at)
cac (a particular department)
washington (Washington campus network)
edu (education domain on the Internet)
Each element of information is separated by a period. The first element is the most specific. The @ symbol separates the user portion from the machine which holds this account. It is important to note that each part of the address is equally important. If any piece of the address is missing, your message cannot be delivered.
To originate a message, choose COMPOSE <C> from the Pine main menu. The following screen will appear:

First you must enter the email addresses of the recipients of the message. Email addresses must be typed exactly without mistakes or the message will not reach its recipient(s). Undeliverable mail will usually be returned to you, or "bounced" but that is not guaranteed.
The To: line is where you specify the primary recipients of the message (you can specify more than one recipient if you separate the addresses with commas). On the Cc: or "carbon copy" line you can specify additional recipients (if any) who will receive a copy of the message.
The Attchmnt: or attachment line allows you to specify files that can be "attached" to your message, such as a word processing document or spreadsheet.
After entering the subject of the message, you may begin to type the body of the message. While typing, Pine will "word wrap" the text; that is, you need not press <RETURN> or <ENTER> at the end of each line. If you make a typographical error, you can (if necessary) position the cursor using the arrow keys and use the <BACKSPACE> or <DELETE> key. You can also use the Cut Line command <CONTROL><K> to delete the entire line on which the cursor is positioned. A complete description of the editing capabilities is displayed by the Get Help command <CONTROL><G>.
Other commands you may find useful when entering a message include a spell checker, To Spell <CONTROL><T>, and a paragraph justifier, Justify <CONTROL><J>. If you wish to read the text of the message in from a file, or perhaps you transferred some data that you'd like to read in and include in the message, use the Read File command <CONTROL><R>.
If you decide you don't want to send your message any time during the editing process, you can either Cancel the message <CONTROL><C>, or Postpone it for later use <CONTROL><O>. If a message is postponed, Pine will ask you if you want to continue your postponed message the next time you compose a message.
When you have completed entering and editing your message, use the Send command <CONTROL><X>. Pine will ask you to confirm that you wish to send the message. If you answer yes, Pine sends the message and displays the main menu. If you answer no, Pine returns you to the editor.
The fact that Pine sends your message without presenting you with an error message does not mean your message was delivered or was addressed correctly. When Pine sends a message, it hands the message over to a mail delivery program that performs the actual transmission of the message. If the mail delivery program cannot deliver the message, it usually returns a copy of the message to you (often called a "bounced message") with a brief explanation as to the cause. Under certain circumstances, it can take several days for a message to be bounced, although in most cases it is returned within a few minutes if there is a problem. If you cannot understand why a particular message has bounced, contact the OSU Computer Helpdesk at 737-3474 or consulting@oregonstate.edu and they will try to determine the cause. By far the most common cause is a faulty address.
To view email messages you've received, choose the FOLDER INDEX command <I> from the main menu. A screen similar to the following will appear:

The first line of the screen displays the name of the mail folder you are reading, how many messages are present in the folder, and the number of the current message.
A mail folder is the computer equivalent of a file folder where you store messages. You can sort and separate your mail into different folders by topic or however you choose to organize messages. The folder that Pine reads when it is started is the Inbox folder and is where incoming messages are located.
The current message is the message you are selecting to view, reply to, forward, save, or delete, and is highlighted in reverse video in the index. You can change the current message selection by choosing the Next Msg or the next message command <N> and the Prev Msg or previous message command <P>. You can also use the up-arrow and down-arrow keys to move the selection.
For each message listed in the index, the following information appears:

Select the message you wish to read as above, then press the <RETURN> or <ENTER> key or choose the View Mail command <V>. The message is then displayed as shown below:

At this point you can choose to reply to <R>, delete <D> or save <S> this message (see below).
If you choose the Reply <R> command, Pine asks whether you wish to include the text of the original message in the reply. Pine tries its best to enter the proper return address in the To: field, but you should verify that the address lines are correct before sending the message.
To delete a message, choose the Delete command <D>. If you subsequently change your mind, the message can be "undeleted" any time before you quit from Pine using the Undelete command <U>. The message is not actually deleted from the inbox until you quit from Pine and instruct Pine to "expunge" messages from the inbox when asked. If you delete a message and there are additional messages in the current mail folder, Pine automatically views the next message.
If you choose to retain a message after viewing it, you should not leave it in your inbox. It is a good idea to save the message in a folder where the name signifies the topic or sender. This makes it convenient to find the message again or download related messages to a personal computer for indefinite storage. After choosing the Save command <S>, Pine will ask for the name of the folder into which to save the message:
SAVE Msg #1 to folder in <Mail> [saved-messages] :
^G Help ^T To Fldrs
^C Cancel Ret Accept
You can choose the default folder, saved-messages, by pressing the <RETURN> or <ENTER> keys or specify any folder name you wish (alphanumeric characters only, no spaces or tabs). If the named folder doesn't exist, Pine will ask you to confirm that you wish to create it. If you choose To Folders <^T>, Pine presents you with a menu of your folder names from which you can select by moving the cursor.
As was explained above, you can create mail folders and store messages in them. The FOLDER LIST command <L> from the main menu allows you to switch the current folder you are viewing to any of the mail folders that you have created.
You will first see the COLLECTION LIST. Press <RETURN> or <ENTER> to select Mail.

Next, you will see the FOLDER LIST.

To view mail in a listed folder, highlight it so that it shows in reverse video by selecting the folder name with the arrow keys, then press <RETURN> or <ENTER> or choose the [View Fldr] command <>>. Pine opens that folder and places you in the mail index.
Pine allows you to maintain an address book of recipients to whom you frequently send e-mail. To use it, choose the ADDRESS BOOK command <A> from the main menu. You will then see the ADDRESS BOOK LIST. Choose the personal address book, .addressbook, by pressing <RETURN> or <ENTER>.

The Personal AddressBook will look something like this:
For each recipient listed in the address book there are three pieces of information stored:
Use the Add command <@> to add additional entries to the address book.
There are two alternative ways to obtain a hard copy printout of a message if you have your own printer. One method is to Export <E> the message to a file, transfer the file to your own computer, and then use the local printer and printing method you normally use on your system. (For help transferring files, please contact the OSU Computer Helpdesk at 737-3474 or consulting@oregonstate.edu.)
The other method is to print to the printer connected to your computer, choose "attached-to-ansi" under "Printer attached to IBM PC or compatible, Macintosh."
To print a message while viewing it, simply press the Print command <%>.
When you have finished using Pine, always Quit from Pine <Q> and issue the "logout" command to log you off the server and close the connection.
Most computer terminals do not display underlined or italicized characters, which are commonly used to provide emphasis in handwriting. So, if you want to emphasize something, use all-capital letters for what you REALLY want to emphasize. Other ways to emphasize a word is to put asterisks, or other special characters at the beginning and end of the word or phrase, like *this*, or like _this_ or >even< like that!
Never forget the person to whom you are sending the mail is another human being, with feelings and beliefs that may be very different from yours! This can be easy to forget when you are sitting at a computer terminal, writing a mail message to a person you might never have met in real life.
In face to face conversation, there are many subtle cues provided by body language and intonation that let us know how what we are saying is affecting the other person. These cues are completely absent when using e-mail, so strive to be concise, clear and polite in your own writing and flexible in your interpretation of other people's mail.
Finally, before sending off your e-mail message:
__________________________________________________________________________________________
Pine on shell.onid.oregonstate.edu is already configured to use the OSU Online Directory. Follow these steps to use the OSU Online Directory:
If you need to modify your Sieve email filters by hand rather than using the tools on the ONID web site, see the instructions below.
ONID email filtering rules use the Sieve language, which was designed specifically for email filtering. The Sieve language is formally defined in RFC 3028. There are many example Sieve filters that you can use as a starting point to learning the Sieve language. You can also look at the rules created by the tools on the ONID web site.
To begin, you'll need to SSH? to shell.onid.oregonstate.edu. Then execute sieveshell, specify the ONID mail server, and authenticate with your ONID password:
username@shell:~$ sieveshell imap.onid.oregonstate.edu connecting to imap.onid.oregonstate.edu Please enter your password: >
At the "> " prompt, you can type "help" to see a list of available commands:
> help
Usage:
sieveshell [-u username] [-a authname] [-r realm] <server>
help - this screen
list - list scripts on server
put <filename> [<target name>]
- upload script to server
get <name> [<filename>]
- get script. if no filename display to stdout
delete <name> - delete script.
activate <name> - set a script as the active script
deactivate - deactivate all scripts
quit - quit
Use the "list" command to view the Sieve scripts you have stored on the server, as well as which script is active.
> list onid-web <- active script
To save a script out into a file so that you can edit it, use the "get" command.
> get onid-web sieve.txt
After you have edited sieve.txt, use the "put" command to upload it.
> put sieve.txt onid-web
Note: If your Sieve script had errors in it, sieveshell will tell you the errors and not allow you upload the script.
The final step is marking your script as active, using the "activate" command.
> activate onid-web
Use the "quit" command to exit sieveshell when you are finished making changes.
With only one exception (see below), every course at OSU now has its own Exchange? e-mail address. These class addresses are actually e-mail ‘groups’ and contain the ONID e-mail address of every student in the course. An instructor can quickly and easily contact everyone currently enrolled in the class by sending an e-mail to the course address. Through a web based interface instructors can add new members to the group as well as senders of the course e-mail.
On the first day of each term the e-mail groups are automatically created from course lists in Banner. Instructors are automatically given permission to send and receive group e-mail. By default they are only allowed to do so from their ONID address. Instructors must add their non-ONID preferred campus email address as a sender and member manually (more on this later).
Note: The only exceptions to this new service are courses in the College of Business. COB has pre-existing services that already allow instructors to mail class groups. To avoid confusion and redundancy, Network Engineering has decided to exclude COB courses in this new service.
The group address is the course number and section separated by underscores. For example, course BIO 101 section 2 would have an address of BIO_101_002@oregonstate.edu.
To view what courses you can send e-mail to:
To e-mail a course group send a regular e-mail to the course address. Remember that by default instructors are only able to send e-mail to the group through their ONID accounts.
A sender is able to send e-mail to the course group. This does not mean that they will be able to receive e-mail – members (receivers) are added separately. Instructor(s) listed in Banner are given automatic rights to send to the course group with their ONID account. New senders are added by their e-mail address or last name through the web interface.
Note: In order for instructors to send e-mail to the group from their non-ONID preferred campus email address the address must be added as a sender to the group. Please allow 20-30 minutes for this change to take place before sending to the group. This process must be repeated at the beginning of each term as all class groups are reset to accept only ONID addresses.
To add a sender to the course group:
A member will receive all e-mail sent to the course group. All students registered for a course have their ONID addresses automatically listed as members of the group. Conversely, any student(s) that withdraw from a class are removed from the e-mail group. Instructors also have their ONID accounts automatically added at the beginning of the term.
Teaching Assistants, additional faculty members, observers, and anyone else who wishes to receive course e-mail need to be manually added as members through the web interface. If instructors wish to receive group e-mail in their Exchange account they must add it here.
To add a member to the course group:
These course e-mail groups can also be used as a discussion board. By clicking a single button every member in the group becomes a sender; thus creating a discussion group atmosphere where each person can receive and send e-mail to everyone else in the class.
To create a discussion list environment for the group click the appropriate button in the web interface. To disable the discussion list option click the button again.
Individual e-mail groups can also be given special rights to certain departmental computer services (printing, network shares, etc). Instructors should speak with their Departmental Computer Administrator (DCA?) for more information.
Exchange is a mailbox hosting service that Information Services provides for departments all around campus. Exchange service incluces individual email accounts as well as spam filtering, virus protection, remote access, online public folders, regular patches and upgrades, nightly backups, and a support team.
When you get an Exchange account, it generally comes in the format: Firstname.Lastname@oregonstate.edu.
Exchange accounts are provided for individual departments who pay for the service. Generally you receive an Exchange account as a full time employee or student worker for one of those departments, but it can be assigned to you by a department for other reasons. A full list of departments that use Exchange can be found here. If you are interested in obtaining an exchange account, please talk with your department head, or your department DCA.
For help setting up an Exchange account, select the mail client you use from the below list.
| Mobile Devices | Windows | Mac |
Please contact your support technician.
There are two options for configuring your e-mail client. You can either look through our supported list of programs or you can use our server connection settings and configure the client appropriately.
If you use one of the clients below, click on it for setup instructions
| Mobile Devices | Windows | Mac |
These are the generic settings you will need if your email client is not listed above:
This connection is used if you are connecting on-campus with a wired connection or off-campus with a VPN connection.
Server name: mapi.oregonstate.edu
Mailbox name: (the user's full name)
More information about Exchange can be located on Network Engineering's webpage.
There are two options available when setting up Microsoft Outlook 2011 to check your email:
An Exchange connection provides the most features and easiest access to your email. This is the preferred method if you are on-campus (desktop machine), off-campus (home machine), or both (portable computer).

If you would like to configure a directory service (so you can access an OSU Global Address List), please take the following steps:
If you are off campus and cannot get the above method to work, you can try setting up an IMAP connection to access your email. This is only reccomended if you are having a problem setting up an exchange connection, as it doesn't have the same functionality as an exchange setup does. To configure outlook:
Starting January of 2012, OSU will be upgrading to Exchange? Server 2010. If you want to continue using Entourage 2008 to check mail, it will need to be upgraded to Entourage 2008 Web Services Edition. The splash screen should look like this, and the about screen should look like this.
Other alternatives include upgrading to Outlook 2011 (for mac), or the latest version of Mac Mail (version 5).
There are two options available when setting up Entourage 2008 to check your email:
This is the preferred method if you are on-campus or using a VPN connection from off-campus. It provides the most features and easiest access to Exchange. To set this up in Entourage follow these instructions.
If you are off campus and still want to use your email client instead of the webmail feature you can set up an IMAP connection to the server. This won't provide all of the features you are used to from the standard Exchange connection but you will be able to check your messages and send mail. To set up this connection follow these instructions.
To search for an email address, click on the Address Book icon. Select Directory Services from the left menu, then select OSU Online Directory. In the top right search box, enter a name or email address and press enter. Entourage will also search the directory automatically when you type a name in the To: address when you are composing a new message.
Searches work best when you use only a person's last name, or use the format "lastname, firstname".
The instructions below assume the user has Mac Mail 5 or higher. If you have a version that is earlier than 5, the following instructions may not work for you. You can check the version you have by opening Mac Mail, clicking the "Mail" menu, then clicking "About Mail".
There are two options available when setting up Mac mail to check your email:
An Exchange connection provides the most features and easiest access to your email. This is the preferred method if you are on-campus (desktop machine), off-campus (home machine), or both (portable computer).
By default, Mac mail will connect to directory.oregonstate.edu for your email address book. If you would like to change this to something else, you can follow the steps below:
If you cannot get the above method to work, you can try setting up an IMAP connection to access your email. This is only reccomended if you are having a problem setting up an exchange connection, as it doesn't have the same functionality as an exchange setup does. To configure Mac Mail:
There are three options available when setting up Microsoft Outlook 2010 to check your email:
An Exchange connection is the preferred method, as it provides the most features and easiest access to your e-mail. These instructions walk you through the automatic Outlook setup, which is the easiest way to set up your email.
Using this mode also configures "Outlook Anywhere" automatically. Outlook anywhere provides the ability to use an Exchange connection both on and off campus, without using the VPN.
If you are opening outlook for the first time, an account setup wizard will walk you through the process.


Note: Retrieving your e-mail, calendar appointments and tasks can take some time. The amount of time is dependent on the size of your mailbox and the connection you are using. E.g. - If you have a slower off campus connection, the time to load your mailbox will take longer.
Use this method if the automatic steps above don't work for you.
Using this mode also configures "Outlook Anywhere" automatically. Outlook anywhere provides the ability to use an Exchange connection both on and off campus, without using the VPN.


Outlook should then be set up, and you will be able to access your email on or off campus.
Note: This setup method also enables "Outlook Anywhere" by default, which allows you to access your email from off campus without using VPN. However, if you use outlook .pst files on another machine (such as a work machine), VPN is required to access those files.
This method is not recommended because it offers reduced functionality and security compared to an Exchange setup (see directions above). You should only setup with this method if you have trouble setting up your email to connect with Exchange. To setup an IMAP connection:
There are two options available when setting up Microsoft Outlook 2007 to check your email:
This preferred connection method provides the most features and easiest access to Exchange. Using this mode also configures "Outlook Anywhere" automatically. Outlook anywhere provides the ability to use an Exchange connection both on and off campus, without using the VPN.
If you are opening outlook for the first time, an account setup wizard will walk you through the process.
Outlook will then begin downloading your mail!
Note: Retrieving your e-mail, calendar appointments and tasks can take some time. The amount of time is dependent on the size of your mailbox and the connection you are using. E.g. - If you have a slower off campus connection, the time to load your mailbox will take longer.
Note: This setup method also enables "Outlook Anywhere" by default, which allows you to access your email from off campus without using VPN. However, if you use outlook .pst files on another machine (such as a work machine), VPN is required to access those files.
This method is not recommended because it offers reduced functionality and security compared to an Exchange setup (see directions above). You should only setup with this method if you have trouble setting up your email to connect with Exchange. To setup an IMAP connection:
The instructions below assume the user has the latest service pack installed for Office 2003 (Service Pack 3). If you do not have the latest service pack (or are not sure), you can download service pack 3 for free from Microsoft's webste, or you can install it through Windows Updates.
There are two options available when setting up Microsoft Outlook 2003 to check your email:
An Exchange connection provides the most features and easiest access to your email. This is the preferred method if you are on-campus (desktop machine), off-campus (home machine), or both (portable computer). Instructions for this method includes setting up Outlook Anywhere, which enables you to connect to email from on or off campus without setting up VPN?. To set this up in Outlook 2003, follow these instructions:



Outlook should then be set up, and you will be able to access your email on or off campus.
These instructions are intended for people that already have an account setup to use IMAP. This method is not recommended because it offers reduced functionality and security compared to an Exchange setup (see directions above). You should only setup with this method if you have trouble setting up your email to connect with Exchange. To setup an IMAP connection:
If you would like to set up your @oregonstate.edu email account to sync with your Android device, please follow the instructions below. Please remember that your device must support Microsoft Active Sync to support a full Exchange? email account. Your directions may vary as different manufacturers have different types of the Android OS.
Depending on your device manufacturer (HTC, Motorola, etc.), you may need either a valid Wi-Fi signal or a data connection (4G, 3G, Edge, etc.) before you attempt to set up your account. If a data connection is required, you will need to disconnect from Wi-Fi. You may wish to check with the hardware vendor to see which is required for setup.
You are done!
Your device should now sync with the Exchange server. If you are not getting email or if the above instructions are not working for you, please call the OSU Computer Helpdesk at (541) 737-3474 and we'll help you out.
You can use this utility to automatically set up your account. Just navigate to this page on your device and download the file (exchange?.mobileconfig) using the button below
Follow directions below to set up your exchange account on your iPhone, iPad, or iPod.
NOTE: If you do not know the pertinent information above, please contact your Department Computer Administrator (DCA)
Blackberry users: A personally owned Blackberry must be associated with an Enterprise data package in order for the device to sync with OSU's Blackberry Enterprise Server (BES). The device must then be entered into OSU's BES. To set up a Blackberry on the BES, please contact OSU Telecom at 3-3465. All other smartphones will need an unlimited data package for constant email communication.
These instructions were made with the latest version of Thunderbird (Thunderbird 13), and may not be accurate for older versions. If you do not have the latest version, you can download it for free from Thunderbird's website.
Click on any of the sections below for setup instructions
Thunderbird is now configured to check your mail, and should start downloading messages from your ONID account.
To search for an address, click on the Tools menu and choose Address Book (Or click the Address Boook button in the top menu).
Select OSU Online Directory from the list of address books on the left. In the top right search box, enter a name or email address and press enter.
Searches work best when you use only a person's last name, or use the format "lastname, firstname".
Thunderbird is now configured to check your mail, and should start downloading messages from your ONID account.
To search for an address, click on the Address Book button in the upper-left.
Select OSU Online Directory from the list of address books on the left. In the top right search box, enter a name or email address and press enter.
Searches work best when you use only a person's last name, or use the format "lastname, firstname".
These instructions were tested in Thunderbird version 15.0.1 and may differ for other versions. Additionally, the full version of Outlook and/or Outlook Web Access are recommended over Thunderbird for users who prefer to have built-in functionality for calendaring, folder management, and access to the global address book.
Follow the instructions below to set up Thunderbird to receive your OSU Exchange email.



It may take a while for Thunderbird to download your mail if you have a large mailbox or slower network connection. If your mail doesn't appear at first, give it some time to catch up. After a few minutes your mailbox should load.
If you are off campus and want to check your email, webmail is the easiest solution. Accessing e-mail this way does not depend what e-mail program you use, instead utilizing only your web browser. To access this service simply follow these instructions.
Note: Only Internet Explorer supports the full features of Office Outlook Web Access (OWA). Other web browsers (Firefox, Opera, Safari, Chrome) only support the "Lite" version of OWA.
Exchange Online Archiving is a new email storage option that has been implemented for Exchange accounts allowing messages to be quickly and easily archived to simplify mailbox quota management. This solution utilizes server-side storage that works in a similar manner to the traditional Personal Folders (PST) files most of us are used to. The advantage with this approach is that the archive is backed-up nightly, can have messages moved into it automatically, and is available within Webmail so it can be accessed from off campus. The initial archive size, and plan for making it available for use, will be determined by the DCA? or IT support group for each department.
While this solution is designed to replace the traditional PST file, and will meet the needs for the majority of Exchange users, there may still be situations where other options are better suited. If would like suggestions on how to best manage your mailbox, including how to incorporate this archiving option, contact your DCA or IT support group for assistance.
The automatic archiving is accomplished through the use of policies which determine the frequency in which messages are moved to the archive. Once your IT support entity has enabled the service for your mailbox the archive policies can be set at the mailbox level, folder level or on individual messages. By default there is no Parent Folder Policy set server side so if you want to have items moved to the archive automatically you will need to assign a policy to your mailbox, subfolders, or messages.
When a policy has been applied, the affected messages are moved into the online archive overnight. When items are moved to the archive by policy, the mailbox folder structure is preserved (i.e. if a policy is set on a folder, all of the messages that meet the policy criteria will be moved to a folder of the same name within the archive).
If Exchange Online Archiving has been enabled for your mailbox you will see an additional entry under the Exchange mailbox in Outlook 2007/2010 and OWA called Archive or Online Archive.


Note: Only Windows users can change archiving/retention policy from within Outlook client. Mac users will need to change their settings in OWA.
To assign an archiving policy to a mailbox, complete the following steps:
To assign a policy to a single mailbox folder, complete the following steps:

To assign a policy to a single message, complete the following steps:
If you want to change your settings in the future you can select the mailbox, folder, or individual message then click on the Assign Policy option in the Outlook ribbon to select a different policy from the menu that comes up.

Note: In OWA, archive/retention policies can only be set at the folder level and not the mailbox level.

This process can only be accomplished via Outlook for Windows as the .pst file format is not compatible with Microsoft mail clients for Macintosh or OWA. To move a message or folder from a PST to the online archive simply left click and drag the message or folders from the PST and drop them (release the mouse button) into the archive. You can also move messages or folders by right clicking on the item you wish to move and selecting Move or Move Folder from the context menu. You will be presented with a dialog box that allows you to select an appropriate new location and an OK button you can click on to complete the process.
It is recommended you remove the unneeded/empty PST files from Outlook to avoid confusing them with the Online Archive. When you have transferred all of the folders and messages from your .pst file to your new Online Archive you can remove the PST file from Outlook (Windows only) by right clicking on the PST and selecting ‘Close “Name of PST”’ from the context menu. The PST file will not be deleted, it will just stop being accessible from Outlook.

There are a few limitations associated with the Exchange Online Archiving feature. These should have a minimal impact on most Exchange users, but are listed here to make everyone aware of what they are.
If you are experiencing problems with connecting to your Exchange? mail using either outlook or your mobile device please review the information below.
Customers with older Android phones may need to manually update the email server information after the maintenance is complete (Direction below). If your device is unable to receive email on Thursday morning, please see below.
You will have to close out of Outlook completely, and then re-open it. If it does not sync, then you may want to complete restart your computer.
PC:
Close all open web browsers and applications on your computer
Open the Windows command prompt by selecting the “Start” menu and entering “cmd” in the search text field box.
Enter the command: ipconfig /flushdns
Mac:
Exit Mozilla Firefox if it is installed and open on your computer
Open the terminal application on your computer.
If your computer is running Mac OS X 10.5, 10.6, or 10.7 (Leopard, Snow Leopard or Lion) enter the following command followed by pressing the “return” key:
dscacheutil –flushcache
If your computer is running Mac OS X 10.4 (Tiger) enter the following command followed by pressing the “return” key:
lookupd –flushcache
If you are using Entourage for email, and you're having issues connecting or receiving emails after the upgrade, it is likely that you need to run a few updates in order to get Entourage working again. The first thing you need to do is update Entourage.
To update Entourage, you need to launch the Microsoft Autoupdater application. To do that, open up Entourage, and in your menu bar (top of your screen), click on help. From there click on check for updates.
Once you've fully updated Entourage you will need to install an update called Entourage Web Services Edition. You can download directly from Microsoft from their webpage: http://www.microsoft.com/en-us/download/details.aspx?id=24161
After its finished downloading you can install the update, and it will update Entourage. After this, when you launch Entourage it will ask you if you want to import your old entourage profile. You want to select the option to convert it to Entourage 2008.
Basic troubleshooting for all phones:
Mobile Devices (Android, iPhone, iPad, etc) vary by manufacturer and operating system; the following options may restore the connection:
Airplane Mode
Turn Airplane mode On
Wait a few minutes
Turn airplane mode off
Power Cycle
Power your device off
Wait a few minutes
Power your device on
If this is not working, then you may need to reconfigure your email settings (these settings may differ slightly depending on your manufacturer):
1. From the Home screen, press the Menu button.
2. Tap Settings.
3. Tap Accounts & Sync.
4. Tap your @oregonstate.edu account
5. Tap Account Settings
6. Tap Exchange Server Settings
7. Change the server from legacy.oregonstate.edu to exmail.oregonstate.edu
8. Tap Next.
9. You may see a screen that asks you to name the account (e.g. you could type "OSU Email").
10. If you receive a "Remote Security Administration" warning, or a warning that "Your Exchange server requires that you enable security to continue synchronizing," tap OK to accept. You may also need to tap Activate on the "Activate Device Administrator" screen.
If your device is still unable to connect, please use the web version of Outlook at https://exmail.oregonstate.edu until we can help you resolve the issue. Use the DCA? List to find what department you need to contact (http://oregonstate.edu/net/dca/dept.php).
Network Engineering has enabled a new feature on the Exchange? servers that gives individuals the ability to publish their calendar online. By following the process below you can enable this feature for your Exchange calendar and allow people to see your current appointments via the web. This can be useful if you have a need for individuals on campus, off campus, or even people outside of the university to view your calendar. Before sharing your calendar in this manner, especially if you opt to display full details of the appointments, it is a good idea to verify you will not be sharing sensitive personal information or other confidential information.




If you are using a Mac or need to set up publishing at home, you will need to use the Outlook Web Application.



If you are using Outlook on a Windows based computer follow these steps to stop publishing your calendar:

College specific email accounts are provided by individual colleges at the university. Since each college has different requirements for this type of email, it is important to check with your college to see if you are eligible for one.
The College of Engineering has their own email account for Employees and Students. You can find out more about the College of Engineering e-mail here.
The College of Science Helpdesk (COSINe) manages email accounts for the following colleges:
These accounts are only available to Faculty, Staff and Graduate Students. Click here to see if you are eligible for one of these accounts.
Mailman is a mailing list program that Oregon State University utilizes. It gives you the ability to create a mailing list, or "listserv", when you have a group or organization that needs an efficient means of communication via e-mail. Members with appropriate permissions can send an e-mail to the list, and that email will be sent out to all others on the list, keeping everyone updated. List administrators also have access to additional features such as spam filters and moderation settings.
Anyone with an e-mail address can join a mailing list (some lists require moderator approval before they will allow you join). If you wish to create a Mailman mailing list, you must be associated with OSU and have an ONID account.
For help joining a list that has already been created, check out the List Subscribers page.
To create a Mailman mailing list, you must first sign up for an ONID account. Once you have created an ONID account, you can look at the List Administrators page for help setting up a mailing list.
You can access Mailman on the following website: http://lists.oregonstate.edu/
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Note: Deleting a list is permanent and cannot be undone.
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Reply-To headers
List Notifications
Set options for members in non-digest mode
Set options for members in digest mode
Subscription Rules
Sender Filters
Recipient Filters
Set bounce processing options for your list
Changing archiving options
Auto-responder options
Content Filtering Settings
Topic Filter Settings
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Here are some advanced features:
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Oregon State University provides a lifetime e-mail forwarding address for alumni. The format of this e-mail address is "username@lifetime.oregonstate.edu", where you choose your own username. E-mail sent to this account will be automatically forwarded to another account of your choice.
Note: ONID accounts are NOT lifetime addresses and do NOT forward mail to your Lifetime E-mail address.
Your ONID, ENGR, and all other accounts will be deactivated after you graduate or stop taking classes. Mail sent to these accounts after they are deleted will be bounced back. For more information about ONID account deactivation, please see this page. Information about engineering account terminations can be found here.
Any graduate of Oregon State University can sign up for this free e-mail alias.
For information about the expiration of ONID accounts, visit this page.
OSU Alumni who graduated in 1992 or anytime since 1992 will need to go to OSU Online Services and log in to your student account. Alumni will need to use their Social Security Number for their OSU ID number. Once you have logged in to the OSU Student Online Services website, you will find a link to Student Records in the menu, which will lead you to the Lifetime E-mail account set up.
If you graduated before 1992 you will need to fill out the Lifetime E-mail Information Request form to set up your Lifetime E-mail forwarding account.
Emeritus Faculty retain their ONID (formerly UCS) e-mail account indefinitely. Retention of Exchange?/Outlook e-mail accounts is at the discretion of the appointing Department.
OSU does not provide a Lifetime E-mail address or permanent e-mail forwarding for Non-Emeritus Faculty or Staff who leave the University. Nor does OSU provide permanent e-mail forwarding for students who leave without graduating. Two terms of e-mail forwarding is provided before inactive ONID accounts are deleted. See ONID account expiration document for a more detailed explanation.
The OSU Network ID (ONID) is the basic network account provided to everyone associated with the university. When you sign up for your ONID account, your ONID email account is also created. Your ONID email account will be in the format:
Your username is provided at the end of the ONID sign up process. For more information about your ONID account click on the ONID category in the help topics menu.
Note: We have limited support for phone email clients and while most people successfully get email following our instructions, we cannot guarantee they will work with your ONID email account, due to the many differences in software and features across many different phones that are sold today.
Please visit our ONID FAQ under the FAQ menu option.
The OSU Network ID (ONID) is the basic network account provided to everyone associated with the university. When you sign up for your ONID account, your ONID email account is also created. Your ONID email account will be in the format:
Your username is provided at the end of the ONID sign up process. For more information about your ONID account click on the ONID category in the help topics menu.
Note: We have limited support for phone email clients and while most people successfully get email following our instructions, we cannot guarantee they will work with your ONID email account, due to the many differences in software and features across many different phones that are sold today.
Please visit our ONID FAQ under the FAQ menu option.