Before reporting a trouble to Telecommunications, please take a few minutes to do some simple troubleshooting. Then call 7-4357 (7-HELP) to report any problems. When calling to report a phone problem have the following information ready:
-
Name
- Telephone number
-
Campus location
-
What type of problem you are experiencing
Below are some simple troubleshooting tips that we ask you try before calling us for help.
Trouble Shooting
Digital Sets
-
Do not try to swap Digital Sets
-
Has there been a power surge or has the electric power been off in the building?
-
Is the digital display working? Check to see if the on/off button has accidentally been pressed.
-
Do the line buttons (and the associated lights) on the body of the set work?
-
Are all cords plugged firmly into each modular unit or is anything loose or wobbly?
Single line set, fax, modem
No dial tone
-
Is set plugged into appropriate jack
-
Try a different phone in your jack
-
Try a different line cord
-
Check all connections
Can’t be heard, but you can hear caller
-
Try a different phone in your jack
-
Try a different hand set cord
-
Check all connections
Can’t make off-campus calls
- Dial “9″ before dialing the rest of the number
-
Authorization code for long distance charges not active
Not receiving incoming calls
-
Make sure ringer is turned up
-
Check all connections
-
Make sure that Send All Calls and Call Forwarding have been de-activated.
For Questions or comments please
contact us.
