Central Web Services

Primary Contact: Josh Zojonc, josh.zojonc@oregonstate.edu

On Saturday, May 4th at 2200 (10pm) in conjunction with NOC, we will be adding vlan 479 onto the port channel of the Netscalers. This change will not result in any interruption of service nor will it be noticeable to end users.

The standby device will have the vlan added first, then made to be the primary. It will then have the vlan defined on it. Once the addition had been verified to not have any negative effects the vlan will be added to the now standby Netscaler trunk port. It will then be made primary again and tested.

In the event of failure changes will be rolled back.

Communication will be done via http://blogs.oregonstate.edu/sig

** Maintenance Announcement – No service interruption anticipated **

Services Maintained & Purpose of Maintenance: A new certificate for OSU’s ACS servers will be installed tonight at 10pm. Users of OSU_Secure may be asked to accept a new certificate the first time they connect after the maintenance is completed.

Maintenance Window: Start: 04/30/2013 10:00 PM End: 04/30/2013 10:15 PM

If you have questions or concerns about this maintenance, please contact Network Engineering at net (at) oregonstate.edu or call 737-HELP.

The issues with EmpCenter (myTime) system have been addressed, and it is back in service.

Jill Swenson Associate Director, Enterprise Computing Services Oregon State University

Primary Contact: Josh Zojonc, josh.zojonc@oregonstate.edu

On Tuesday April 30th at 2200 (10:00pm) we will be modifying the SSL cert for secure.oregonstate.edu. This is not a simple cert renewal, this is a new cert that has a Subject Alternative Name (SAN) for oregonstate.edu. End users will not be affected.

The risk for this change is extremely small as we have been able to test in dev. After the update CWS and the Server Support Team will verify the new cert.

In the event of any problems a rollback to the old cert will be performed.

Any further communication will be done via http://blogs.oregonstate.edu/sig

The EmpCenter (myTime) system is unavailable again. The vendor has been contacted and is investigating the problem.

Jill Swenson Associate Director, Enterprise Computing Services Oregon State University

The issues with EmpCenter (myTime) system have been resolved and it has been returned to service.

Jill Swenson Associate Director, Enterprise Computing Services Oregon State University

The EmpCenter (myTime) system is currently unavailable. The vendor has been contacted and is working on a solution.

Jill Swenson Associate Director, Enterprise Computing Services Oregon State University

We will be performing standard maintenance on blogs.oregonstate.edu this afternoon between 1:30 and 3:30.

During this period, there will be a maintenance page that will be up when the actual update occurs, which is less than 10 minutes.

This update will bring an update to the modules as well as a maintenance update to WordPress core.

Thank You,

– Jos Manuel Accapadi Associate Director Media Services – Central Web Services Phone: 541-737-8508 Jos.Accapadi@oregonstate.edu

Correction – The update is Tuesday 4/30 – Sorry

On Tuesday morning 4/30at 8 AM CWS will be updating CWS Hosted Drupal 7 sites to the latest version of Drupal. This will only affect Drupal 7 production sites. Although this will incur a 2 to 3 minute interruption in service to the affected websites, most site visitors will not notice the interruption, as most pages are cached. This will be a rolling upgrade and we cannot say exactly when or on which day a specific site will be affected.

If you have any questions or concerns please contact us through our form at http://oregonstate.edu/is/services/cws/contact.

Thank you,

Paul Lieberman Lead Web Developer Central Web Services

On Thursday morning 4/30at 8 AM CWS will be updating CWS Hosted Drupal 7 sites to the latest version of Drupal. This will only affect Drupal 7 production sites. Although this will incur a 2 to 3 minute interruption in service to the affected websites, most site visitors will not notice the interruption, as most pages are cached. This will be a rolling upgrade and we cannot say exactly when or on which day a specific site will be affected.

If you have any questions or concerns please contact us through our form at http://oregonstate.edu/is/services/cws/contact.

Thank you,

Paul Lieberman Lead Web Developer Central Web Services

Good Afternoon,

The IS Server Support team will performing maintenance on the SQL and SharePoint servers Next Friday to bring the servers to current patch levels issues. We do not expect this maintenance to cause an outage however there will be 6, 30 second interruptions when each SQL server is switched to the redundant partner and back.

Who will this affect: Mostly Transparent to customers.
When will this happen: Sunday – 04-28-2013 @ 05:00AM – 9:00AM
What are we doing: Applying the remaining patches and Roll ups to SQL and SharePoint
Why are we doing this: Maintaining current patch levels ensures compatibility, bug fixes, and health and welfare of the service.

If you have any questions or concerns please feel free to contact us at ServerSupport@oregonstate.edu

Saturday night we will be rebooting our DNS and DHCP servers (ns1, ns2, ns4, ns5) one at a time to apply software updates. Each name server will be unavailable for 10-15 minutes each. Most clients and servers are configured with a secondary name server and will fail over during this time. All clients are likely to experience brief slowness or time-outs. DNS and DHCP are both provided by ns1 and ns2; ns4 and ns5 are our on-campus-only resolvers.

If you have servers or workstations hardcoded to a single name server, we encourage you to add one of the other name servers as a secondary.

Maintenance window: 4/28 00:00 to 4/28 04:00

Mike Akey Oregon State University – Network Services 541-737-4948

An incorrect configuration was erroneously applied to the core network resulting in an approximately 7 min long network outage from 1:48pm to 1:55pm on Tuesday, 4/23. The outage affected access to core services from Information Services including the Internet, the OSU website, Blackboard, and Banner. Email service was delayed but no inbound or outbound mail was lost.

The issue has been resolved and we are exploring root cause. We expect no further disruptions due to this incident and are revisiting our change management controls to prevent this in the future.

Blackboard was returned to service at 9:02am.

– Lindy Foster Enterprise Computing Oregon State University 541-737-3805

Blackboard will be down for scheduled maintenance on Saturday, April 20, from 6:00am to 9:00am.

Lindy Foster Enterprise Computing 541-737-3805

This weekend starting at 9:30 pm on 4/19/2013 we will be performing maintenance on the Exchange Servers. We will be rolling back the network interface changes that were made last weekend since updating the Network driver was all that was required to resolve the load balancer monitor failures. In addition, we will be updating the RAID controller firmware to resolve a battery charging issue. This will require rebooting each system so we will remove the servers one at a time from the load balancers to gracefully age out connections.

This maintenance is non-service-impacting. If you have any questions, please email ServerSupport@oregonstate.edu.

Cary Shufelt Network Services Oregon State University ServerSupport@oregonstate.edu

Per our newly-announced schedule for regular monthly maintenance, Blackboard will be unavailable on the morning of Saturday, April 20, from 6:00 to 9:00 am. For a more complete description of maintenance activities and the long-term maintenance calendar, please see the original notification at intranet.nws.oregonstate.edu/blog/archives/4442.

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

I will be reseating SUP 6 on DCS1 tonight after 5 pm. This will cause SUP 5 to become the active SUP. This is in order to troubleshoot a hardware issue.

Yesterday at 2:00 pm, Information Services made a change to the university’s spam filter that made the filter overly sensitive.  As a result, some email sent from outside OSU was inappropriately tagged as spam. This issue was corrected at 11:00 am today, April 18.

We advise that all members of the OSU community check their “junk” or ”spam” email folders as well as any other folder that might apply rules to email sent to your OSU email address. The issue did not affect any email you may have sent during this time.

As a good practice, we always recommend that people check their junk email folder on a regular basis, as even the best spam filter is not 100% perfect. In the meantime, we apologize for this incident that may have caused email to be misfiled in your email client.

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

Per TAC instructions, the order doesn’t matter. But it was recommended to set the MTU on the primary VPC devices, then on the secondary. Also, recommended doing during a maintenance window. Since we’re running versions newer than 5.0(2)N2(1) there should be a graceful failover to the secondary devices for the port channels involved. Also the commands should be the same on 5010s and 5548s.