Oregon State University

Outages

FormFusion Maintenance April 16, 2014 4:30PM-6:00PM

Network Outage Notices - 6 hours 40 min ago

FormFusion will be unavailable due to scheduled maintenance from 4:30-6:00PM this evening.

We will be installing a required patch.

Jill Swenson Associate Director Enterprise Computing Services 209 Milne Computer Center Oregon State University Corvallis, OR 97331 (541) 737-0682

Categories: Outages

Lync service issue resolved 4/15/2014

Network Outage Notices - Tue, 04/15/2014 - 8:35pm

The issue with OSU’s Lync service was resolved before 5PM today.

Please note that only Lync-enabled users in the ONID domain were affected by this outage.

-Kirsten Petersen, IT Manager
Information Services, Oregon State University
e: ServerSupport@oregonstate.edu
http://oregonstate.edu/is

Categories: Outages

Unplanned outage for OSU Lync service

Network Outage Notices - Tue, 04/15/2014 - 2:12pm

We have determined the cause of the Lync issues and are working on a fix. We apologize for the interruption.

-Kirsten Petersen, IT Manager Information Services, Oregon State University p: 541-737-9187, e: ServerSupport@oregonstate.edu http://oregonstate.edu/is

Sent: Tuesday, April 15, 2014 11:57 AM

As of about 11:50AM today we are receiving multiple reports of users not able to sign into OSU’s Lync service for chat, audio, and video conferencing.

We are investigating the issue and will send further updates as we have them.

-Kirsten Petersen, IT Manager Information Services, Oregon State University p: 541-737-9187, e: ServerSupport@oregonstate.edu http://oregonstate.edu/is

Categories: Outages

Unplanned outage for OSU Lync service 4/15/2014

Network Outage Notices - Tue, 04/15/2014 - 11:57am

As of about 11:50AM today we are receiving multiple reports of users not able to sign into OSU’s Lync service for chat, audio, and video conferencing.

We are investigating the issue and will send further updates as we have them.

-Kirsten Petersen, IT Manager
Information Services, Oregon State University
e: ServerSupport@oregonstate.edu
http://oregonstate.edu/is

Categories: Outages

Blackboard maintenance 4/19 6am – 9am

Network Outage Notices - Mon, 04/14/2014 - 12:28pm

Blackboard will be undergoing routine scheduled maintenance this Saturday, 4/19, from 6am – 9am and will be unavailable during this time.

– Lindy Foster Enterprise Computing Oregon State University 541-737-3805

Categories: Outages

Wireless Service Restored, 3:41pm, 4/2/14

Network Outage Notices - Wed, 04/02/2014 - 3:42pm

We believe that Wednesday’s wireless outage, which affected roughly 25% of OSU’s wireless network, has been resolved. OSU_Access and OSU_Secure should again be fully operational.

Categories: Outages

Service Interruption, Wireless Network, Wed. 4/2/14, 1:50pm

Network Outage Notices - Wed, 04/02/2014 - 2:34pm

04/02/2014 – 2:30pm

At approximately 1:50 pm on Wednesday the 2nd the wireless network began experiencing an outage. The networks OSU_Access and OSU_Secure are affected. At this time we don’t know how wide spread this outage is. We are working to resolve the issue.

Categories: Outages

old ONID email outage Saturday 11:23am – 2:52pm

Network Outage Notices - Sat, 03/29/2014 - 4:35pm

The old ONID email service (mailboxes which were not migrated to Google Mail) was unavailable from 11:23am to 2:25pm today.

During a planned upgrade of Fiber Channel switch firmware, connectivity was lost to the disk storage array. FC switch firmware upgrades are normally non-disruptive to traffic, and these are redundant FC switches. However, we did not realize there was a problem until after both switches were upgraded and both redundant paths were offline. At all times, the switches themselves indicated that links were up and the zoning was correct. Only the disk storage array was effected, not any of the other ports on the switches. We finally fixed the problem by hard rebooting each switch.

In the many years we have been doing these switch firmware upgrades, we have never seen a failure case like this. We have opened a support case with the vendor in an attempt to understand why this happened.

This FC switch problem was also the root cause of the Blackboard outage today.

Andy Morgan Enterprise Computing Services

Categories: Outages

Blackboard has returned to service

Network Outage Notices - Sat, 03/29/2014 - 3:38pm

More information will be forthcoming when the root cause has been resolved.

Lindy Foster Enterprise Computing 541-737-3805

Categories: Outages

old ONID email, Blackboard down

Network Outage Notices - Sat, 03/29/2014 - 11:42am

starting around 11am, we have been experiencing an outage involving at least the old ONID email and Blackboard. We are aware of the problem and working on a resolution.

– Lindy Foster Enterprise Computing Oregon State University 541-737-3805

Categories: Outages

Minor update to Netscaler firmware

Network Outage Notices - Mon, 03/24/2014 - 10:55am

On Saturday March 29th at 10pm we will be upgrading the Netscalers to a maintenance build of version 10.1. Since they are in HA mode no outages or downtime are expected. In the unlikely event of problems, changes will be rolled back and the maintenance will be scheduled for a later date.

Categories: Outages

Upgrading to Lync 2013 3/21/2014 at 6PM

Network Outage Notices - Fri, 03/21/2014 - 4:48pm

Server Support will be upgrading the Lync 2010 servers to Lync 2013 tonight, 3/21 at 6PM.

No changes are required on end-user computers or mobile devices. However, to see the new features, customers will need to upgrade to the latest client version. Mobile client users will be notified by their device that a newer version of the software is available.

Help with Lync 2013 can be found here: http://oregonstate.edu/helpdocs/software/recommended-software/microsoft-office/lync-2013

-Kirsten Petersen, IT Manager Information Services, Oregon State University p: 541-737-9187, e: ServerSupport@oregonstate.edu http://oregonstate.edu/is

Categories: Outages

Appworx Now Available

Network Outage Notices - Mon, 03/17/2014 - 9:54am

Appworx was successfully restarted and is available for use.

Jill Swenson Associate Director, Enterprise Computing Services Oregon State University (541) 737-0682

Categories: Outages

AppWorx Restart 9:45 to 9:55AM March 17

Network Outage Notices - Mon, 03/17/2014 - 9:34am

AppWorx was unavailable due to a quick restart between 9:45 and 9:55 this morning. This was to address a malfunctioning scheduled job which is impacting other processes. After this restart, we will check and restore any interrupted jobs and investigate the cause of the initial job malfunction.

Categories: Outages

Domain Controller Maintenance

Network Outage Notices - Sat, 03/15/2014 - 10:54am

** Maintenance Announcement – No service interruption anticipated **

Services Maintained & Purpose of Maintenance: On Thurday we started getting replication errors on one of the NWS domain controllers. We determined that there corruption on one copy of the Active Directory databases. The server, NWS-DC1, was a global catalog server so we removed it from the round robin rotation for GC.NWS.oregonstate.edu and then removed the GC role from the server. This didn’t solve the database corruption so on Friday we promoted a new server as a domain controller to restore redundancy. On Friday at 5:30 we demoted NWS-DC1 as a domain controller, ran disk diagnotics, patched and rebooted it. We then re-promoted the server and verified that the AD database was healthy and replication was successful. After the GC role was restored we again verified that the server was healthy and placed it back into the round robin rotation as gc.nws.o.e. At about 10:30 pm we received a report that the virtual user script was slow to complete so we removed the server from the rotation until replication traffic settled do wn and the script completed in a timely fashion.

Maintenance Window: Start: 03/14/2014 5:30 PM End: 03/14/2014 11:30 PM

If you have questions or concerns about this maintenance, please contact Network Engineering at net (at) oregonstate.edu or call 737-HELP.

Categories: Outages

Fiber Repair in Data Centers (March 7th 6 pm to 11 pm)

Network Outage Notices - Wed, 03/05/2014 - 4:49pm

Primary Contact: Joel Burks, joel.burks@oregonstate.edu

There will be fiber maintenance in the data centers on March 7th between 6 pm and 11 pm. There should be no service interruption.

Categories: Outages

Issue Resolved, Friday 2/14, Macs in General Purpose classrooms cannot login

Network Outage Notices - Fri, 02/14/2014 - 10:58am

Update, Issue Resolved:
Macs in General Purpose classrooms are again able to login. This issue was resolved around 10:30 am on 2/14 and was verified over a 90+ minute timeframe before sending the all-clear. Staff in Information Services continue to monitor the situation in case any further issues are encountered.

Original post, 9:58am, 2/14:
Information Services is working to restore service for the roughly 300 Macs in General Purpose classrooms that are not able to login to the Active Directory domain this morning, February 14. We will post an update as more information becomes available.

Categories: Outages

Blackboard Responding Normally, Tuesday, Feb 11

Network Outage Notices - Wed, 02/12/2014 - 1:53am

Blackboard returned to normal around 7:40 pm. Users may have experienced difficulty accessing Blackboard between 6:20 pm and 7:40 pm. We are working with the vendor and will continue to monitor the situation closely.

Kumi

Categories: Outages

Blackboard Issues, Tuesday, Feb 11

Network Outage Notices - Tue, 02/11/2014 - 9:27pm

Blackboard may be exhibiting slow load times again, we are looking into it.

Kumi

Categories: Outages

Contact Info

Central Web Services
Oregon State University
Corvallis, OR 97331
541-737-1189
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