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Frequently Asked Questions
Who is eligible for services at CAPS?
All enrolled OSU students who have paid the Student Health and Counseling Fee.
This fee is automatically assessed during Fall, Winter and Spring Term
Spring Term students who plan on registering for Fall Term can use CAPS during the summer if they pay the Student Health and Counseling Fee.
Summer Term students must pay the Student Health and Counseling Fee before using CAPS services.
How do I make an appointment?
Your first appointment will be made on a same-day basis by calling CAPS (541-737-2131) after 8:30 a.m. These appointments tend to fill up quickly, and students are encouraged to call early on the day that they would like to meet with a counselor. For more information, please click here.
Who will I be meeting with when I come to CAPS?
Our staff are committed professionals with particular expertise in the concerns of college students. Our staff includes Psychologists, Clinical Social Workers, Professional Counselors, Pre-doctoral Residents completing the final stages of their doctoral training in Clinical or Counseling Psychology, and Master's students in Counselor Education. If you have a preference regarding whom you see, we encourage you to tell the receptionist; in some cases this may increase the length of your wait for an appointment but we will do everything possible to accommodate your request.
How much do the services cost?
CAPS services are covered by the Student Health and Counseling fee. There may be separate fees charged for testing services that may be conducted in conjunction with your counseling.
Will information from my counseling end up on my academic record?
No. Your sessions with a counselor are confidential. Our goal is to provide a safe environment for you to talk about personal matters.
Will anyone know about what I say in counseling?
Counseling is Confidential. In accordance with state and federal law as well as professional and ethical guidelines for mental health providers, we maintain confidential records of all contacts with clients (students receiving counseling). This means that no identifying information - written or otherwise - about your contact with CAPS will be disclosed to anyone outside CAPS without your written authorization. This exclusion includes academic departments, the registrar's office, student health services, and other campus entities; no one gets to know what you talk about (or even that you are coming here) unless you want them to know. There are some legal exceptions to this confidentiality; they rarely apply but we want you to know about them. If you are under the age of 18, please call for information about our confidentiality policy.
Counselors may need to disclose certain information in 4 general situations:
- when you state intent to harm yourself or someone else.
- when you report current abuse or neglect of a vulnerable adult or child
- as a result of a court order
- when mental illness is used as a defense in a criminal or civil action.
Does my insurance cover the cost of counseling?
CAPS does not process or submit billing to insurance companies. Many of the services provided at CAPS will not be eligible for insurance coverage. We cannot guarantee that your insurance company will reimburse you for these services. If you have questions, please discuss them with your insurance representative. Services are not covered under the Oregon Health Plan. All charges incurred are your responsibility regardless of whether the services are or are not covered by your insurance company.