FAQs About Making a First Appointment

How do I make my first appointment at CAPS?

First time appointments are scheduled on a same-day basis only. CAPS begins scheduling these beginning at 8:30am Monday through Friday. When fall, winter, and spring terms are in session, these appointments typically fill very quickly, so students are encouraged to call 541-737-2131 at 8:30am sharp, or as close to it as possible.

Students who are in class at 8:30am may designate someone else to call on their behalf. To schedule your appointment, CAPS will need your full name, student ID number, and phone number.

If you are unable to get an appointment the first time you call, do not give up! Provide the front desk staff with your name and they will keep track of the number of times you have called. If you call three times and are still unable to get in, you will then be prescheduled for the next day you are available. Once established as a new client, scheduling is a breeze! Appointments can then be made in advance directly through your counselor.

If you have an urgent mental health concern, please contact CAPS to speak with an on-call clinician. If you need immediate services outside of CAPS' office hours, please contact the Crisis Line at 1-888-232-7192, or call 911 for emergency situations.

What should I expect at my first session?

New clients should plan to arrive 20-30 minutes early for first-time appointments to complete forms.

This appointment will provide you with an opportunity to talk confidentially with a counselor about your immediate concerns. Your counselor will talk with you about some of the reasons you scheduled the appointment and will evaluate what services or resources will be most helpful for you. Some students find that talking with a counselor once is sufficient to resolve the immediate concern. If further services would be beneficial, these will be discussed and a recommendation will be made by the counselor. These additional services may include resources offered by CAPS or referral to another campus or community resource.

Am I eligible for services?

All enrolled OSU students who have paid the Student Health and Counseling Fee are eligible for our services. This fee is automatically assessed during Fall, Winter and Spring Term. Spring Term students who plan on registering for Fall Term can use CAPS during the summer if they pay the Student Health and Counseling Fee. The Student Health and Counseling Fee will be charged to any student using CAPS services during Summer term.

Degree Partnership Program, OSU Special students (not currently enrolled in a degree program), or Ecampus (only) students are eligible for services if they have paid all of the OSU student fees. Please contact CAPS at 541-737-2131 if you have any questions.

What should I do if I need services related to sexual assault, stalking, or domestic violence?

If you are seeking help for concerns about unwanted sexual contact, stalking, and/or relationship violence, please contact the CAPS Sexual Assault Support Services (SASS) helpline directly. You may leave a confidential voice message, and a SASS counselor will return your call as soon as possible, within business hours (it is best to leave several times you are available during the day). We can help you discuss options for support, reporting, safety, and counseling. See the SASS website for details about our services and other information for survivors: http://oregonstate.edu/counsel/sexual-assault-support-services 

If you need to speak with someone immediately, after hours, or have an urgent safety concern, please contact the Center Against Rape and Domestic Violence (CARDV) 24 hour hotline at 541-754-0110.

Is counseling confidential?

Counseling is Confidential. In accordance with state and federal law as well as professional and ethical guidelines for mental health providers, we maintain confidential records of all contacts with clients (students receiving counseling). This means that no identifying information - written or otherwise - about your contact with CAPS will be disclosed to anyone outside CAPS without your written authorization. This exclusion includes academic departments, the registrar's office, student health services, and other campus entities; no one gets to know what you talk about (or even that you are coming here) unless you want them to know. There are some legal exceptions to this confidentiality; they rarely apply but we want you to know about them. If you are under the age of 18, please call for information about our confidentiality policy.

Counselors may need to disclose certain information in four general situations:

  1. when you state intent to harm yourself or someone else.
  2. when you report current abuse or neglect of a child or vulnerable adult
  3. as a result of a court order
  4. when mental illness is used as a defense in a criminal or civil action

For more information regarding our services please call us at 541-737-2131 or email caps@oregonstate.edu.