| Performance Management Cycle |
| Topic 3. On-Going Communication and Feedback |
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Four Focus Areas in Depth |
Focus Area 2: Facilitate Learning-Three Learning Models That Make a Difference
A supervisor's emerging role is to help individuals and groups learn how to learn.
1. Skill Building Learning Model
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Explain purpose and importance.
Explain the purpose and importance of what you are directing the person to do. This creates a context for the learning to occur.
- Discuss how it is done.
Discuss how it is done so that the person has an oral explanation of the task.
- Show how it is done.
Show how it is done. This provides a visual perspective of the task and reinforces the oral explanation.
- Observe the person practice.
Let the person practice and observe them in action.
- Provide feedback.
Provide immediate and specific feedback so that the person can correct what they are doing.
- Express confidence in person's ability.
Express confidence in the person’s ability to be successful (i.e., "You are going to be very good at this with a little more practice...That didn't take you long at all to get the hang of it," etc.)
- Agree on follow-up actions.
Agree on follow-up actions. This will encourage you to check in with the person after allowing them to practice and provide feedback.
2. Debriefing Learning Model
What are you observing and noticing?
Debriefing is based in awareness. Awareness gives one the ability to "see" that which is not currently being noticed. By debriefing on your own or as a group, answers and insights may emerge that can be put into action to enhance performance.
3. Reflection and Inquiry Learning Model
Successful people find quiet time to reflect on particular issues or engage in questions that are important to their
well-being and overall effectiveness.
With awareness you are half way there to altering behavior and improving performance.
The most effective people take time to reflect
 Bill Gates, Microsoft Corporation, takes two weeks every year away from business to read, engage with people and reflect on Microsoft's business.
Allow space for yourself and others to reflect. With a little creativity, everyone can find reflection time:
- while commuting, working out, walking or listening to music
- by shutting your office door
- through journaling or meditation
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