Exercise: Building Statement

Let's Practice - Expectation & Standard Statement Generator

We will focus on developing expectations and standards for an Academic Advisor (Unclassified) position in the following exercise.

NOTE: These statements are to be used as a conceptual illustration of how you might develop and assemble expectations and standards. These statements are simplified and not representative of actual expectations and standards for these particular positions.

Academic Advisor (unclassified) Major Duty: Tracks at-risk students in special course placement to assess if early intervention needed. Select an Expectation. 1. Maintains student data by entering at-risk codes. 2. Counsels special needs students exploring accommodations to assist in their academic success. 3. Advises low GPA students about tutoring and lab assistance to help them increase GPA. 4. Reports to Student Affairs code #23 and #11 students for OSU Counseling intervention. Which of these Standards matches the Expectation above? Select a an Expectation, above Summary feedback about the Expectation/Standard pair you selected above. Select a Standard, above.

Difference in Standards Used Above

You can see how over-simplifying standards will not provide enough information to assess performance. Terms like "as soon as possible" are vague as this can mean "now" or "when I get done with all of my other tasks." Adding timeframes, deadlines, percentages of accuracy, and other measureable data can better assess employee performance.

Testing the Reliability of Your Standard

When writing a standard, test the completeness of it by asking yourself:

1. Can I determine if I am NOT performing as expected?
2. How will I know that I've been successful?
3. Will these statements eliminate surprises in what is expected of this duty?
4. Will the expectations and standards set a fair basis for constructive feedback?