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Enterprise Computing Services

7-EASY

The Oregon University System Helpdesk


7 AM 6 PM
Monday - Friday
7-easy@ous.edu
(541) 737-EASY
(541) 737-3279

 

Joy Bautz staffs the 7-EASY OUS Helpdesk, and is happy to answer questions or problems Chancellor's Office employees encounter, including:
  • Zeus and Apollo related errors (not connection)
  • Banner function issues
  • Banner forms (FIS, HR & SIS)
  • Data Warehouse issues
  • Database connectivity
  • Database passwords & resets
  • DBA programming requests
  • Oracle issues
  • OUS web page issues
  • Run jobs
  • VMS accounts & password resets
  • VMS Print Queues

 

7-EASY System Maintenance Schedule



Automatically updated by OSU Network Engineering whenever there is an issue with 7-EASY hardware.

*Unless there is a conflict with a critical processing or availability schedule, system maintenance is scheduled for the first Saturday of each month, from 6AM to 6PM.

**Generally, the "Affected Systems" include all Banner and web related servers and applications. As a maintenance date approaches, if the anticipated maintenance tasks are sufficiently narrow in scope as to limit the systems that will be affected, this field in the above schedule will be updated as appropriate.