OREGON STATE UNIVERSITY

APAA eSET

Resolving Technical Problems

Access Issues

eSET access problems are generally related to browser or pop-up issues.  First, please make sure pop ups are allowed.  Also, try changing browsers (i.e., if you're using Explorer, switch to Mozilla Firefox or vice versa).  These solutions generally solve the issue. 

On a final note, if you're still having difficulty accessing the system, try clearing the java and browser cache as follows:

Clear Java cache:

  1. Open up the Control Panel
  2. Double click the Java Icon
  3. Under the General tab, you will see a button labeled, 'Settings…' for Temporary Internet Files.
  4. In the dialog box that opens click the button, 'Delete Files.'

Firefox cache and cookies:

  1. Open up Firefox
  2. Under Tools, select Clear Recent History…
  3. Under Time Range to Clear: select EVERYTHING
  4. Click all the boxes:
    • Browsing & Download History
    • Form & Search History
    • Cookies
    • Cache
  5. Click the Clear Now button

If you continue to have problems, please call Beverly Dirks at 541-737-7463 or send her an email at Beverly.Dirks@oregonstate.edu.

 

Hold Removal for Grades/Transcripts

Once you have completed all of your evaluations, a “Remove Hold” button will appear.  Once you’ve pressed the button, holds on grade/transcripts should be removed within a few minutes.  If you complete all evaluations and exit the system without pressing “Remove Hold,” simply re-enter the Student Evaluation of Teaching system and the hold will automatically be removed. 

NOTE:  Holds relating to Student Evaluation of Teaching affect only student access to grades and transcripts.  They DO NOT affect a student’s ability to register for classes.