{\rtf1\ansi\deff0\deftab360 {\fonttbl {\f0\fswiss\fcharset0 Arial} {\f1\froman\fcharset0 Times New Roman} {\f2\fswiss\fcharset0 Verdana} {\f3\froman\fcharset2 Symbol} } {\colortbl; \red0\green0\blue0; } {\info {\author Biblio}{\operator }{\title Biblio RTF Export}} \f1\fs24 \paperw11907\paperh16839 \pgncont\pgndec\pgnstarts1\pgnrestart Cross, P. K., "Classroom Research: Helping Professors Learn More About Teaching and Learning", \i How Administrators Can Improve Teaching: Moving from Talk to Action in Higher Education\i0 , San Francisco, CA, Jossey-Bass, 1990.\par \par }