{\rtf1\ansi\deff0\deftab360 {\fonttbl {\f0\fswiss\fcharset0 Arial} {\f1\froman\fcharset0 Times New Roman} {\f2\fswiss\fcharset0 Verdana} {\f3\froman\fcharset2 Symbol} } {\colortbl; \red0\green0\blue0; } {\info {\author Biblio}{\operator }{\title Biblio RTF Export}} \f1\fs24 \paperw11907\paperh16839 \pgncont\pgndec\pgnstarts1\pgnrestart Palomba, C. A., and T. W. Banta, "Assessment Essentials - Planning, Implementing, and Improving Assessment in Higher Education", \i The Jossey-Bass higher and adult education series\i0 , 1st, San Francisco, Jossey-Bass Publishers, pp. 405, 1999.\par \par }